Retail Operations Assistant Manager - Customer Focus

Hibbett, Inc.; Old Hickory (TN); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett, Inc. in Jackson, Tennessee is seeking an Assistant Manager for the Operations department at Old Hickory Mall. The role supports the Store Manager, oversees daily store functions, and drives service and sales.

You will supervise staff, assist in merchandising, scheduling, and customer service, and focus on protecting assets while delivering a strong shopping experience for customers. This position requires leadership, reliability, and a customer‑first mindset.

Qualifications

• Retail experience, preferably in footwear/apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal skills

Team leadership

Fast-paced

Attention to detail

Job description

Hibbett, Inc. in Jackson, Tennessee is seeking an Assistant Manager for the Operations department at Old Hickory Mall. The role supports the Store Manager, oversees daily store functions, and drives service and sales.

You will supervise staff, assist in merchandising, scheduling, and customer service, and focus on protecting assets while delivering a strong shopping experience for customers. This position requires leadership, reliability, and a customer‑first mindset.