Retail Assistant Manager: Lead Store Ops & Customer Service

R301US Hibbett Retail, Inc.; Collierville (TN); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett Retail, Inc. in Collierville, TN is seeking an Assistant Manager to support Store Manager in daily operations and customer service excellence.

You will handle merchandising, restocking, scheduling, and administrative duties with a focus on profitability and policy compliance. The role requires 1–3 years of retail customer service experience, strong interpersonal and communication skills, and the ability to lead a team during peak periods.

Qualifications

• Retail experience preferred in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative and attention to detail.
• Team player with a passion for outstanding customer service.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Keep inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.

Skills

Customer service

Interpersonal skills

Communication skills

Team leadership

Self-motivation

Job description

Hibbett Retail, Inc. in Collierville, TN is seeking an Assistant Manager to support Store Manager in daily operations and customer service excellence.

You will handle merchandising, restocking, scheduling, and administrative duties with a focus on profitability and policy compliance. The role requires 1–3 years of retail customer service experience, strong interpersonal and communication skills, and the ability to lead a team during peak periods.