Manager of Beverage Operations (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Caesars New Orleans is looking for a Manager of Beverage Operations to lead casino bar operations with strategic and hands-on leadership. You will drive guest experience, team engagement, and financial performance on the casino floor, ensuring service excellence, cost control, and regulatory compliance.

You will collaborate with Culinary, Marketing and Casino Operations, manage schedules, optimize labor, monitor expenses, and coach supervisors and hourly staff to uphold Louisiana gaming and

Qualifications

• High School diploma or equivalent required.
• College degree preferred.
• Minimum 3-5 years of progressive leadership experience in bar, nightlife, or high-volume beverage operations—casino or resort experience preferred.
• Strong knowledge of bar operations, including inventory management, ordering, pricing, and product selection.
• Experience with labor planning, scheduling, and productivity optimization.
• Familiarity with beverage cost controls, shrinkage prevention, and margin improvement strategies.

Responsibilities

• Lead daily beverage operations to ensure consistent, high-quality service aligned with company and brand standards.
• Maintain a strong on-the-floor presence, driving real-time execution, service recovery, and operational discipline.
• Partner cross-functionally to support seamless guest experiences (Culinary, Marketing, Casino Operations, Security).
• Develop, manage, and execute schedules based on business demand, ensuring proper staffing levels across all areas.
• Drive labor efficiency and productivity, actively managing utilization and minimizing overtime.
• Monitor and manage departmental expenses, identifying opportunities to reduce waste and improve operational efficiency.
• Support achievement of financial goals through disciplined cost controls and performance oversight.
• Provide clear leadership, direction, and accountability for supervisors and hourly team members.
• Coach, develop, and evaluate team members through consistent feedback and development planning.

Skills

Management skills

Leadership

Bar/beverage operations

Communication

Labor planning

Education

High School diploma or equivalent

College degree preferred

Job description

Manager of Beverage Operations (Caesars New Orleans)

New Orleans, LA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Manager of Bar Operations provides both strategic and hands‑on leadership for all casino beverage operations, driving performance in guest experience, team engagement, and financial results. This role is accountable for operational execution on the floor, ensuring consistent service delivery, effective labor and cost control, and compliance with all regulatory and company standards. The Manager cultivates a performance‑driven culture through clear expectations, active coaching, and disciplined follow‑through, while fostering a workplace grounded in respect, accountability, and collaboration.

How You Will Create the Extraordinary

• Lead daily beverage operations to ensure consistent, high‑quality service aligned with company and brand standards
• Maintain a strong on‑the‑floor presence, driving real‑time execution, service recovery, and operational discipline
• Ensure all transactions, service standards, and procedures are executed accurately and efficiently
  Partner cross‑functionally (Culinary, Marketing, Casino Operations, Security) to support seamless guest experiences
• Develop, manage, and execute schedules based on business demand, ensuring proper staffing levels across all areas
• Drive labor efficiency and productivity, actively managing utilization and minimizing overtime
• Monitor and manage departmental expenses, identifying opportunities to reduce waste and improve operational efficiency
• Support achievement of financial goals through disciplined cost controls and performance oversight
• Provide clear leadership, direction, and accountability for supervisors and hourly team members
• Coach, develop, and evaluate team members through consistent feedback, performance management, and development planning
• Foster a culture of fairness, transparency, and open communication
• Address employee relations matters promptly and professionally, ensuring consistent application of policies and standard
• Promote team engagement, morale, and retention through active leadership and recognition
• Ensure all team members are properly trained, certified, and equipped to perform their roles effectively
• Maintain strict compliance with all regulatory requirements, including Louisiana gaming and alcohol service standards
• Oversee Responsible Vendor Program and ensure adherence to all company beverage programs and initiatives
• Maintain constant readiness for audits, inspections, and internal reviews
• Drive a culture of guest‑focused service, ensuring timely and effective resolution of guest concerns
• Monitor service delivery and hold teams accountable for delivering consistent, high‑quality guest experiences
• Build and maintain relationships with VIP and casino guests to enhance loyalty and satisfaction
• Ensure consistent communication of departmental priorities, operational updates, and policy changes across all shifts
• Execute directives and initiatives from senior leadership with urgency and accountability
• Follow through on projects, assignments, and operational priorities to completion

What You Will Need

• High School diploma or equivalent required. College degree preferred.
• Ability to effectively communicate with internal and external guests.
• Possesses strong management skills and experience.
• Minimum 3-5 years of progressive leadership experience in bar, nightlife, or high‑volume beverage operations--casino or resort experience preferred
• Proven ability to manage high‑volume, fast‑paced environments while maintaining service standards
• Strong knowledge of bar operations, including inventory management, ordering, pricing, and product selection
• Experience with labor planning, scheduling, and productivity optimization
• Familiarity with beverage cost controls, shrinkage prevention, and margin improvement strategies
• Strong coaching, performance management, and conflict resolution skills
  Ability to lead through change and drive accountability at all levels
• Projects professionalism and possesses excellent verbal and written communications skills.
• Energetic and positive driver of Total Service/Medallia scores.
• Experience using guest feedback platforms to drive improvements

Physical, Mental, and Environmental Demands

• Must be able to maneuver to all areas of the casino, including all food and beverage service areas.
• Must be able to work independently.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to perform mathematical computations quickly and accurately.
• Must be able to conduct conversations with customers and employees and communicate distinctly and persuasively with others.
• Must have the ability to create written and financial reports.
• Must be able to work at a fast pace and in stressful situations
• Must be able to work varied shifts, including nights, weekends, and holidays
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to stand and walk for multiple hours at a time.
• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino‑entertainment company in the U.S. and one of the world's most diversified casino‑entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary". Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 86328
• Job Category Food and Beverage & Culinary