Retail Operations & Analytics Specialist

Fidelity Bank; Scranton (Lackawanna County); On-site; USD 42,000 - 52,000; Full time

Job summary

Fidelity Bank in Scranton, PA, is seeking a detail-oriented Retail Administration Specialist to support the operation of our branch network and other banking channels.

The role partners with the Retail Services Manager to provide operational support, resolve service issues, and deliver branch performance reports while ensuring compliance and contributing to training and process improvements for a superior customer experience.

Qualifications

• At least three years of related experience.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office and other business applications.

Responsibilities

• Support across all branch locations and banking channels.
• Assist with retail service issues and inquiries.
• Create and deliver branch performance reports.
• Support product implementations and maintain procedures/workflows.
• Ensure compliance with bank policies and regulatory requirements.
• Contribute to training and process improvement initiatives.

Skills

Communication

Organizational skills

Customer service

Tools

Microsoft Office

Job description

Fidelity Bank in Scranton, PA, is seeking a detail-oriented Retail Administration Specialist to support the operation of our branch network and other banking channels.

The role partners with the Retail Services Manager to provide operational support, resolve service issues, and deliver branch performance reports while ensuring compliance and contributing to training and process improvements for a superior customer experience.