Retail Operations & Analytics Specialist

Fidelity Bank

Scranton (Lackawanna County)

On-site

USD 42,000 - 52,000

Full time

14 days+
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Fidelity Bank in Scranton, PA, is seeking a detail-oriented Retail Administration Specialist to support the operation of our branch network and other banking channels.

The role partners with the Retail Services Manager to provide operational support, resolve service issues, and deliver branch performance reports while ensuring compliance and contributing to training and process improvements for a superior customer experience.

Qualifications

  • At least three years of related experience.
  • Strong communication and organizational skills.
  • Proficiency with Microsoft Office and other business applications.

Responsibilities

  • Support across all branch locations and banking channels.
  • Assist with retail service issues and inquiries.
  • Create and deliver branch performance reports.
  • Support product implementations and maintain procedures/workflows.
  • Ensure compliance with bank policies and regulatory requirements.
  • Contribute to training and process improvement initiatives.

Skills

Communication
Organizational skills
Customer service

Tools

Microsoft Office

Job description

Fidelity Bank in Scranton, PA, is seeking a detail-oriented Retail Administration Specialist to support the operation of our branch network and other banking channels.

The role partners with the Retail Services Manager to provide operational support, resolve service issues, and deliver branch performance reports while ensuring compliance and contributing to training and process improvements for a superior customer experience.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Retail Administration Specialist
Retail Administration Specialist

Fidelity Bank • Scranton

On-site
USD 42,000 - 52,000
Retail Loan Ops Specialist — Detail‑Oriented & Customer‑Focused
Retail Loan Ops Specialist — Detail‑Oriented & Customer‑Focused

Reliance Savings Bank • Altoona (PA)

On-site
USD 38,000 - 52,000
Medical, dental, and vision insurance
401(k) retirement plan with employer
Paid Time Off (PTO)
+5
Client-Focused Personal Banker: Build Relationships
Client-Focused Personal Banker: Build Relationships

Fidelity Bank • Scranton

On-site
USD 32,000 - 42,000
Personal Banker: West Scranton
Personal Banker: West Scranton

Fidelity Bank • Scranton

On-site
USD 32,000 - 42,000
Retail Branch Manager: Easton Branch
Retail Branch Manager: Easton Branch

Fidelity Bank • Easton

On-site
USD 75,000 - 110,000
Fraud Prevention & Security Specialist
Fraud Prevention & Security Specialist

Fidelity Bank • Scranton

On-site
USD 60,000 - 90,000
Personal Banking Solutions Advisor
Personal Banking Solutions Advisor

Fidelity Bank • Pittston

On-site
USD 35,000 - 52,000
Banking Operations Specialist
Banking Operations Specialist

Retail Region 2 Administration • Tallahassee (FL)

On-site
USD 28,000 - 40,000
Personal Banker: Pittston Branch
Personal Banker: Pittston Branch

Fidelity Bank • Pittston

On-site
USD 35,000 - 52,000
Client-Focused Personal Banker
Client-Focused Personal Banker

Fidelity Bank • Clarks Summit

On-site
USD 35,000 - 50,000