Retail Administration Specialist

Fidelity Bank; Scranton (Lackawanna County); On-site; USD 42,000 - 52,000; Full time

Job summary

Fidelity Bank in Scranton, PA, is seeking a detail-oriented Retail Administration Specialist to support the operation of our branch network and other banking channels.

The role partners with the Retail Services Manager to provide operational support, resolve service issues, and deliver branch performance reports while ensuring compliance and contributing to training and process improvements for a superior customer experience.

Qualifications

• At least three years of related experience.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office and other business applications.

Responsibilities

• Support across all branch locations and banking channels.
• Assist with retail service issues and inquiries.
• Create and deliver branch performance reports.
• Support product implementations and maintain procedures/workflows.
• Ensure compliance with bank policies and regulatory requirements.
• Contribute to training and process improvement initiatives.

Skills

Communication

Organizational skills

Customer service

Tools

Microsoft Office

Job description

Job Details

Job Location: Scranton, PA 18503

Who We Are: Founded in 1902, we have grown to meet the expanding financial needs of the communities we serve. Recognized both regionally and nationally for our exceptional client experience, we are an industry leader—embracing technology and continuously adding new products to best serve our clients.

Why Work at Fidelity?

For over a decade, Fidelity Bank has been ranked among the area’s top banks by local and national publications. We've also been recognized as one of the best places to work. A core part of our vision is to be the best bank for the community. In 2025, our bankers contributed more than 6,200 hours of volunteer service and helped donate over $1.6 million to nonprofit organizations across our markets. We're looking to hire top talent to join us in serving our community partners.

Job Description:

Fidelity Bank is seeking a detail-oriented and customer-focused Retail Administration Specialist to support the efficient operation of our branch network and other banking channels. In this role, you will partner with the Retail Services Manager to provide operational support across all branch locations, assist with retail service issues, create and deliver branch performance reports, support product implementations, maintain procedures and workflows, ensure compliance with bank policies and regulatory requirements, and contribute to training and process improvement initiatives. The ideal candidate will have at least three years of related experience, strong communication and organizational skills, proficiency with Microsoft Office and other business applications, and a thorough understanding of banking products, services, and retail operations. If you enjoy problem-solving, collaborating with colleagues across the organization, and helping drive an exceptional customer experience.

Fidelity Discount & Deposit Bank is an Equal Opportunity Employer. We comply with all applicable federal, state, and local EEO laws, including OFCCP guidelines.