Client-Focused Personal Banker: Build Relationships

Fidelity Bank; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

Fidelity Bank in Scranton, PA seeks a highly motivated, customer‑oriented team member to support branch sales and service functions. You will assist customers with transactions, coordinate work inside the branch, and ensure clear communication across departments.

This role emphasizes identifying financial needs, recommending products, and fostering relationships to drive growth while delivering the Fidelity Model Experience and top‑quality customer service.

Qualifications

• Customer-focused demeanor and ability to identify client needs.
• Strong communicational and interpersonal skills.
• Ability to work collaboratively within a branch team.

Responsibilities

• Provide engaging customer experiences through the Fidelity Model Experience.
• Engage with customers to identify financial needs and recommend appropriate products.
• Assist customers with transactions and ensure accurate documentation.
• Coordinate work within the branch and maintain clear interdepartmental communication.
• Develop relationships with existing customers to support retention and growth.

Job description

Fidelity Bank in Scranton, PA seeks a highly motivated, customer‑oriented team member to support branch sales and service functions. You will assist customers with transactions, coordinate work inside the branch, and ensure clear communication across departments.

This role emphasizes identifying financial needs, recommending products, and fostering relationships to drive growth while delivering the Fidelity Model Experience and top‑quality customer service.