Energy Billing Ops Analyst — Data-Driven & Impactful

IDR, Inc.; Princeton (NJ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits; Medical, Vision, Dental

Team-oriented culture

Job summary

A leading energy solutions provider is seeking a Retail Operations Analyst in New Jersey. The ideal candidate will possess strong analytical skills and familiarity with data tools to enhance customer satisfaction. Responsibilities include managing customer transactions and resolving billing issues while collaborating with internal teams and external vendors. The role offers a competitive compensation package and a close-knit team-oriented culture.

Qualifications

• 1-3 years’ experience in sales operations or back office billing.
• Experience with large datasets and identifying discrepancies.
• Strong analytical skills.

Responsibilities

• Develop understanding of customer lifecycle from contract initiation to final processing.
• Monitor and resolve transaction and billing exceptions.
• Perform root cause analysis for exceptions, errors, and process gaps.

Skills

Sales operations experience

Strong Excel skills

Analytical skills

Attention to detail

Education

Bachelor’s degree from accredited university

Tools

Excel

Power BI

SQL

Job description

A leading energy solutions provider is seeking a Retail Operations Analyst in New Jersey. The ideal candidate will possess strong analytical skills and familiarity with data tools to enhance customer satisfaction. Responsibilities include managing customer transactions and resolving billing issues while collaborating with internal teams and external vendors. The role offers a competitive compensation package and a close-knit team-oriented culture.