Retail Fulfillment Associate

Dick’s Sporting Goods; Seattle (WA); On-site; USD 22,041 - 31,684; Full time

Job summary

DICK’S Sporting Goods in Seattle is seeking store teammates to help athletes find the right products and deliver an exceptional shopping experience. You will greet customers, assist with needs, and maintain store standards across merchandising and operations.

You will support omni-channel fulfillment including SFS, BOPIS, and curbside pickup, while following safety and Loss Prevention procedures. A team-focused, customer-first attitude is essential.

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs repetitively.
• Ability to work extended periods standing or walking (up to 4 hours).
• Ability to work at heights greater than 4 feet with ladder or lift.
• Ability to perform repetitive motions for short periods (up to 2 hours).

Responsibilities

• Greet teammates and customers and proactively approach athletes to understand needs and support shopping experience.
• Ensure merchandise and products are processed per programs and procedures.
• Uphold merchandising and presentation standards.
• Fulfill customer experience through service level standards.
• Assist in omni fulfillment processes (SFS, BOPIS, curbside).
• Support Loss Prevention procedures for omni-channel processes; participate in daily FedEx Box Counts.
• Adhere to safety, loss prevention, and SOPs.
• Maintain confidentiality of company information.
• Create an inclusive store environment for teammates and customers.
• Take an all-hands-on-deck approach to support the team.
• Perform other tasks as assigned by management.

Skills

Customer service

Physical stamina

Retail operations

Teamwork

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

Responsibilities

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures.
• Uphold company merchandising and presentation standards.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Assist in completion of all omni fulfillment processes, including: Ship From Store (SFS), Buy Online Pickup in Store (BOPIS), and Curbside pick-up.
• Participate in Loss Prevention procedures related to Omni-Channel processes; assist in completing daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintain confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands‑on‑deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior retail sales, operations, maintenance, or customer‑focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range

Targeted Pay Range: $16 - $23. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.