Retail Office Manager & Customer Experience Lead

PAYMASTER LLC; Fredericksburg (VA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Paid time off

Vision insurance

Job summary

United Furniture Warehouse in Fredericksburg, VA is looking for a Retail Office Manager to be the operational heart of the store. You will support sales staff, resolve customer issues, and ensure smooth office operations to boost the store’s performance.

The ideal candidate has strong organizational skills, basic math, and the ability to multitask under pressure, with proficiency in MS Outlook, Word and Excel. Experience in customer service is preferred for a dynamic team.

Qualifications

• Basic arithmetic and percentages calculations.
• Able to multitask and stay organized in a busy store office.
• Strong verbal communication with customers and staff.

Responsibilities

• Greet customers with a smile and assist staff.
• Finalize tickets quickly and support sales staff.
• Handle customer order issues in person and by phone.
• Prepare office staff schedules and ensure policy adherence.
• Maintain records of customer interactions and transactions.
• Provide reports and review daily sales orders.

Skills

Basic math

Multitasking

Work under pressure

Verbal communication

Team collaboration

Education

High School diploma

Tools

MS Outlook

Microsoft Word

Microsoft Excel

Job description

United Furniture Warehouse in Fredericksburg, VA is looking for a Retail Office Manager to be the operational heart of the store. You will support sales staff, resolve customer issues, and ensure smooth office operations to boost the store’s performance.

The ideal candidate has strong organizational skills, basic math, and the ability to multitask under pressure, with proficiency in MS Outlook, Word and Excel. Experience in customer service is preferred for a dynamic team.