Office Supervisor Retail

Ashley Furniture Industries; Wesley Chapel (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Ashley Furniture Industries is seeking a Retail Office Supervisor to lead the front office and administrative operations of the retail store. You will coach the Customer Service team and partner with store leadership to support overall store operations.

You will ensure excellent customer service, accurate order processing, and proper cash handling while maintaining store documentation and reporting. This role requires strong communication, organization, and leadership in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 2 years retail office experience with customer service required; furniture retail preferred.
• Supervisory or management experience.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication and interpersonal skills.
• Strong attention to detail, organization and time management.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office.
• Ability to work independently and as part of a team.
• Maintain confidentiality and respond professionally to difficult situations.

Responsibilities

• Lead, coach and develop Customer Service Representatives to support performance and growth.
• Provide exceptional customer service and resolve escalated concerns.
• Ensure sales orders are processed accurately and oversee credit applications and financing.
• Follow and enforce cash handling procedures and maintain store documentation.
• Support inventory and loss prevention processes, including receipts, transfers and tagging.
• Create, analyze and distribute daily financial and management reports.
• Open and close the store in rotation and supervise the team when managers are off duty.
• Coordinate and manage employee work and SOP adherence.
• Manage performance through coaching, reviews, and training.
• Make employment decisions related to hiring, transfers, promotions and actions.
• Maintain accurate timekeeping and attendance records.
• Communicate goals through team meetings and coaching.
• Manage resources to support efficient operations.
• Demonstrate Core and Growth Values in all functions.

Skills

Customer service

Supervisory experience

Communication

Time management

Attention to detail

Analytical skills

Microsoft Office

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Retail Office Supervisor is responsible for leading the front office and administrative operations of the retail store while providing an exceptional experience for our guests. This role leads and develops the Customer Service team and partners with store leadership to support the overall operation of the store.

What You’ll Do

• Lead, coach and develop Customer Service Representatives to support performance, growth and development.
• Provide exceptional customer service and professionally resolve escalated customer concerns.
• Ensure sales orders are processed accurately and efficiently and oversee customer credit applications and financing arrangements.
• Follow and enforce cash handling procedures and maintain accurate store accounting and office documentation.
• Support inventory and loss prevention processes, including merchandise receipt, transfers, price tagging and inventory.
• Create, analyze and distribute daily financial, management and other required reports.
• Open and close the store in rotation with other members of management and supervise the store team when the Store Manager or Sales Manager is not on duty.
• Coordinate and manage the work of employees and ensure standard operating procedures are followed.
• Manage employee performance through coaching, mentoring, performance reviews, training and development.
• Make employment decisions and/or recommendations related to hiring, performance improvement, transfers, promotions, corrective actions, terminations and pay adjustments.
• Maintain accurate employee timekeeping and attendance records.
• Communicate Company and departmental goals through team meetings, individual meetings, coaching and training.
• Manage resources to support efficient store operations.
• Demonstrate the Company’s Core and Growth Values in all job functions.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in a retail office environment with customer service experience required; furniture retail experience preferred.
• Supervisory or management experience.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication and interpersonal skills.
• Strong attention to detail, organization and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficient computer skills, including Microsoft Office.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and respond professionally to difficult customer, employee or vendor situations.