Retail Office & Customer Care Specialist

Royal Furniture Co; Memphis (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

Royal Furniture Company is seeking an Office Support/Assistant to deliver friendly, professional service at our Memphis store. You will help customers, handle payments, answer phones, and support the sales team to ensure a positive shopping experience.

This role requires multitasking, strong communication, cash handling, and familiarity with computer systems. Retail hours include weekends and holidays; an equal opportunity employer policy is followed.

Qualifications

• Able to multitask and effectively communicate
• Customer service experience
• Cash handling experience
• Experience using various computer systems
• Must have a friendly, helpful demeanor and professional appearance

Responsibilities

• Our Office Assistants work directly with customers and strive to provide outstanding and professional service ensuring each customer has a positive encounter.
• Takes payments on customer accounts. Balances drawer at the end of the shift.
• Answers phones and assists customers with questions or directs the call to the appropriate person.
• Is a team player and provides assistance to sales team by calling customers as requested, photocopying, faxing, scanning, or other duties as needed.
• Communicates guest requests and concerns to management
• Must be willing to work retail hours and be available to work weekends and holidays based on store needs

Job description

Royal Furniture Company is seeking an Office Support/Assistant to deliver friendly, professional service at our Memphis store. You will help customers, handle payments, answer phones, and support the sales team to ensure a positive shopping experience.

This role requires multitasking, strong communication, cash handling, and familiarity with computer systems. Retail hours include weekends and holidays; an equal opportunity employer policy is followed.