Retail Office Associates/Customer Service

Baer's Furniture; Ormond Beach (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Baer's Furniture, Florida's premier furniture and mattress retailer, is seeking Office Associates to join our customer service team. You will interact with customers in person and over the phone, identify root causes, provide solutions, and resolve issues while multitasking in a fast-paced environment.

The ideal candidate has a strong focus on customer service, excellent communication and listening skills, and the ability to work a 5-day retail schedule including nights and weekends.

Qualifications

• Strong focus on providing exceptional customer service and building rapport.
• Ability to work a 5-day retail schedule including nights, weekends and holidays.
• Excellent communication skills.
• Strong interpersonal and listening skills.
• Math proficiency and ability to tally deposits.
• Computer savviness and ability to learn new programs.

Responsibilities

• Provide exceptional customer service in a high-volume environment.
• Enter sales orders accurately.
• Process deposits.
• Schedule deliveries.
• Assist Management when needed.

Skills

Customer service

Communication

Interpersonal skills

Listening skills

Math proficiency

Computer skills

Retail sales experience

Job description

Retail Office Associates/Customer Service

EOE Statement Baer’s is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Description

Retail Office Associates/Customer Service

Baer's Furniture, Florida's premier furniture and mattress retailer, is searching for Office Associates. Our Office Associates are the backbone of Baer's Furniture stores. At Baer's, Retail Office Associates ensure exceptional customers service both in person and over the phone. Retail Office Associates professionally interact with customers to identify root causes, provide solutions and resolve issues. Retail Office Associates possess the ability to be empathetic and patient, communicate clearly and are able to multi task in a fast-paced environment.

Responsibilities include but are not limited to:

• Courteously provide exceptional customer service in a high-volume call setting;
• Accurately enter sales orders;
• Process deposits;
• Schedule deliveries;
• Assist Management when needed.

Qualifications:

• Strong focus on providing exceptional customer service, ability to build a strong rapport with customers;
• Ability to work a 5-day retail schedule that includes nights, weekends and most holidays;
• Excellent communication skills;
• Demonstrate strong interpersonal and listening skills;
• Math proficiency, ability to accurately tally deposits;
• Computer savvy, able to grasp new programs with training;
• Experience in retail sales environment.

Baers is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

This position is currently accepting applications.