Retail Office Admin & Guest Experience Lead

The Highland River Group; Grandville (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Birthday off - with pay

Health, Dental, Vision benefits

Life and AD&D insurance

Short Term Disability

401K plan with company match

Employee furniture and mattress-discnt

Employee Assistance Program

Professional Development Program

Promotions from within

Job summary

The Highland River Group Ashley Furniture in Grandville, MI seeks an engaging Administrative Office Assistant to support the store team, handle bookkeeping basics, data entry, and daily reporting. This role requires strong customer service, attention to detail, and the ability to work in a fast-paced retail environment.

You will work retail hours including weekends, with benefits such as PTO, health insurance, and a path for professional development.

Qualifications

• Strong customer service and communication skills.
• Experience assisting customers in a retail environment preferred.
• Attention to detail in data entry and filing tasks.

Responsibilities

• Provide exceptional assistance to our retail store guests.
• Support team members and managers on daily tasks and projects.
• Take ownership of daily tasks and assigned projects.
• Handle bookkeeping and basic accounting tasks.
• Data entry and analysis of internal reports.
• Complete regular daily scheduled reports.
• Maintain office and sales records as needed.
• Process daily orders and answer/direct phone calls.
• Ensure filing processes and systems are maintained.
• Monitor and order office supplies as necessary.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Detail oriented

Retail experience

Education

High school diploma or equivalent

Job description

The Highland River Group Ashley Furniture in Grandville, MI seeks an engaging Administrative Office Assistant to support the store team, handle bookkeeping basics, data entry, and daily reporting. This role requires strong customer service, attention to detail, and the ability to work in a fast-paced retail environment.

You will work retail hours including weekends, with benefits such as PTO, health insurance, and a path for professional development.