Retail Loan Servicing Specialist

F&M Bank - Archbold, OH; Archbold (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

F&M Bank - Archbold, OH seeks a Retail Loan Servicing Specialist to maintain mortgage and consumer loans and ensure a seamless customer experience. You will process loan maintenance, handle sensitive updates, and support timely reporting and audits.

Ideal candidates bring 1–3 years banking experience, basic accounting knowledge, and proficiency with Fiserv software. Strong accuracy and customer-focused service are essential for success in this role.

Qualifications

• High School diploma required.
• Two years of college/technical training in accounting/finance or banking preferred.
• One to three years of banking experience or equivalent education/experience.
• Preferred Fiserv software experience and accounting knowledge.

Responsibilities

• Setup participation loans and process funding.
• Receive and work daily loan maintenance requests changing sensitive information in the mainframe system.
• Review daily new loan set-up and balance related GLs/Deposit accounts.

Skills

Attention to detail

Financial calculations

Communication

Customer service

Balancing & reconciliation

Education

High School diploma

Accounting/Finance or Banking program

Tools

Fiserv software

Accounting software

Job description

Position Summary

Retail Loan Servicing Specialists complete mortgage and consumer loan maintenance to provide customers with a seamless loan experience.

Objectives Of This Role

• Build awareness of new products and services and identify customer needs to capitalize on the business referral opportunities.
• Work as a team with other departments to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special request as needed.
• Process loan payments for Freddie Mac and Secondary Ag serviced loans, funding, reporting, remitting and reconciling activities.
• Serve customers by problem solving, identifying errors and discrepancies, in an organized, efficient, and secure manner. Understanding the intricacy of the consumer, mortgage, and participation loans.

Responsibilities

• Setup participation loans and process funding.
• Receive and work daily loan maintenance requests changing sensitive information on the main frame system in a timely manner.
• Review daily new loan set-up.
• Balance various GLs and Deposit accounts that pertain to Loans and secondary market loans.
• Monitoring and addressing all non-post for loans.
• Prepare various reports as needed.
• Review various loan reports in director.
• Back up Escrow Dept. on Escrow processing and corrections.
• Responsible for special projects as assigned with acquisition/merger clean up and audit finding clean up.
• Review, approve, and process transactions in accordance with the Bank's policies and procedures.
• Responsible for reviewing current procedures and making suggestions for efficiencies.
• Focus on monitoring for participation loans, Freddie Mac and Secondary AG, processing payments and reporting for these types of loans.
• Work closely with the audit team to identify and eliminate possible audit issues. Stay in compliance with current requirements, regulations, and laws.
• Comply and satisfactorily pass tests for bank policy and regulations that apply to position.
• Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education And/or Experience

• High School diploma required.
• Up to two years of college/technical School in accounting/finance or banking program preferred.
• One to three years of banking experience or equivalent combination of education and experience.
• Preferred Fiserv software experience and accounting.

Additional Requirements: Knowledge and Skills

• Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as interest, percentages and payments. Ability to balance /reconcile accounts. Understanding of basic accounting practices.
• Strong dedication to accuracy and efficiency.
• Capable of handling customer and teammate contact situations tactfully and professionally.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Problem solving abilities. The ability to prioritize workflow.

Additional Requirements: Certificates, Licenses, Registrations

• Valid Driver’s License

Compliance

• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

Non-exempt/Hourly Competencies

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.

Salary Description

Pay Grade: C