Retail Merchandising & Store Ops Manager

Michaels of Canada; Capitola (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

voluntary insurance options

employee discounts

Job summary

The Michaels Companies Inc. is seeking a Merchandise Manager for the Capitola, CA store to drive merchandising and operational execution, including truck processing, inventory routines, and planogram sets.

You will ensure accurate pricing, timely promotional execution, and a customer-ready store environment through workload planning, inventory management, and staff coaching. This role requires 3+ years of retail leadership and offers competitive benefits.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, aligning staffing and execution to business needs.
• Execute and maintain Store-In-Stock Optimization (SISO) routines to drive in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Manage inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Inventory management

Operational execution

Team coaching

Tools

POS systems

Planogram execution

Job description

The Michaels Companies Inc. is seeking a Merchandise Manager for the Capitola, CA store to drive merchandising and operational execution, including truck processing, inventory routines, and planogram sets.

You will ensure accurate pricing, timely promotional execution, and a customer-ready store environment through workload planning, inventory management, and staff coaching. This role requires 3+ years of retail leadership and offers competitive benefits.