Retail Merchandising Lead

Kansas Fine Wine & Spirits LLC; Overland Park (KS); On-site; USD 57,710,000 - 80,805,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans

401(k)

Disability & life insurance

College tuition assistance

Career development & training

Job summary

Total Wine & More in Overland Park, KS is seeking a Supervisor to support store operations and nurture a sales- and service-focused culture. You will lead front-end operations, mentor staff, and ensure friendly, knowledgeable service while upholding alcohol-safety standards.

In this role you will partner with management to drive KPIs, resolve customer issues, and train team members on product knowledge and POS systems.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years retail experience with 1+ year supervisory experience.
• Strong interpersonal skills and team player mindset.
• Experience resolving customer issues and coaching peers.

Responsibilities

• Lead service team and support front-end operations to drive sales.
• Coach staff and support training to enhance product knowledge and skills.
• Ensure adherence to alcohol laws and maintain safe, compliant stores.
• Resolve customer issues and uphold best-in-class service standards.

Skills

Supervisory experience

Retail experience

Customer service

POS systems

Education

High school diploma

Tools

POS systems

Job description

Total Wine & More in Overland Park, KS is seeking a Supervisor to support store operations and nurture a sales- and service-focused culture. You will lead front-end operations, mentor staff, and ensure friendly, knowledgeable service while upholding alcohol-safety standards.

In this role you will partner with management to drive KPIs, resolve customer issues, and train team members on product knowledge and POS systems.