Retail Merchandising & Inventory Lead | Customer Service

Staples; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

401(k) with match

Health insurance

Dental and vision

Associate discounts

Discounts at retailers

Job summary

Staples is seeking a Merchandising & Inventory Supervisor to lead sales floor merchandising, inventory controls, back-room operations, and customer service in a fast-paced retail environment.

You will coach a team, execute weekly planograms, unload trucks, stock aisles, and maintain stock levels while ensuring signage standards and a welcoming store atmosphere. Flexibility and strong merchandising knowledge are essential.

Qualifications

• Flexible schedule based on store needs.
• Understanding of merchandising and retail operations.
• Experience managing and coaching a team.
• Ability to engage with customers and understand their needs.
• Ability to multitask with limited supervision.
• Ability to lift, push or pull materials up to 100 pounds, climb ladders, stand and walk.
• Work well in a high-paced, sometimes stressful environment.
• Manage conflict in a constructive manner.
• Act with honesty and integrity regarding customer and business information.
• Key holder experience within retail is preferred.

Responsibilities

• Process accurate and efficient inventory controls: Zero Balance, Return to Vendor, Return to Warehouse, Cross Channel Returns, Reserve online pick up in store.
• Execute all product activities including truck unloading, sorting, stocking, and maintaining stock levels.
• Execute Weekly Planograms and seasonal promo merchandising changeover.
• Deliver exceptional customer service.
• Understand and utilize basic selling skills to engage customers and present solutions.
• Provide an inviting environment by keeping the store neat and clean.
• Perform front end duties such as cashiering, returns, and online reservations.
• Provide store leadership when scheduled as the Manager on Duty.
• Be flexible to perform other duties as assigned.

Skills

Merchandising

Inventory management

Team leadership

Customer service

Flexible scheduling

Communication

Physical stamina

Tools

POS systems

Job description

Staples is seeking a Merchandising & Inventory Supervisor to lead sales floor merchandising, inventory controls, back-room operations, and customer service in a fast-paced retail environment.

You will coach a team, execute weekly planograms, unload trucks, stock aisles, and maintain stock levels while ensuring signage standards and a welcoming store atmosphere. Flexibility and strong merchandising knowledge are essential.