Retail Merchandising & Customer Service Associate

The TJX Companies, Inc.; Emporia (KS); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health & dental

Paid holidays

Bereavement leave

Referral bonuses

Job summary

Marshalls, part of The TJX Companies, is hiring to execute receiving and merchandising standards and to ensure Associates process merchandise efficiently while delivering an outstanding customer experience. The role emphasizes a clean, organized store and strong service.

Responsibilities include coordinating truck deliveries, tagging and stocking merchandise, maintaining signage, and supporting management with priorities. Team leadership, training, and safety compliance are integral to success.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Superior communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor
• Trains and mentors Associates on merchandising and processing principles
• Ensures merchandise is properly tagged, hung, secured, and coded
• Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor
• Ensures Associates complete tasks and activities according to store plan; prioritizes as needed
• Monitors productivity of team and coaches as necessary
• Organizes and rotates back stock for easy replenishment
• Maintains and upholds merchandising philosophy and signage standards
• Maintains all organizational, cleanliness and recovery standards for the backroom area
• Ensures compliance with recycling and, where applicable, hazardous waste programs
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible scheduling

Customer service

Multitasking

Team collaboration

Physical stamina

Leadership experience

Job description

Marshalls, part of The TJX Companies, is hiring to execute receiving and merchandising standards and to ensure Associates process merchandise efficiently while delivering an outstanding customer experience. The role emphasizes a clean, organized store and strong service.

Responsibilities include coordinating truck deliveries, tagging and stocking merchandise, maintaining signage, and supporting management with priorities. Team leadership, training, and safety compliance are integral to success.