Retail Merchandise Associate

Make Golf Your Career; Lahaina (HI); On-site; USD 40,000 - 60,000; Full time

Job summary

Kapalau Golf is seeking a Retail Merchandise Associate to support facility-level retail operations with merchandising, inventory control, reporting, and sales support. The role includes operating the POS system for merchandise purchases and delivering excellent guest service to position the golf shop as a leading destination.

This position focuses on maintaining attractive displays, promoting merchandise, and collaborating with retail leadership on promotions and seasonal plans.

Qualifications

• High school diploma or GED required.
• Valid Driver's License.
• Strong understanding of retail service standards.
• Knowledge of merchandising, inventory, and product presentation.
• Basic golf knowledge preferred.
• Excellent communication and guest service skills.
• Ability to work flexible hours in a golf shop.
• Proficient with Word, Excel, and Outlook.
• Comfort with internet and digital tools.

Responsibilities

• Open, operate, and close the golf shop following procedures.
• Answer phones and assist guests with purchases and questions.
• Operate POS and process merchandise sales.
• Create a welcoming, organized shopping environment with strong guest service.
• Support loss prevention by staying aware of guest activity.
• Rotate stock and keep displays clean and visually appealing.
• Assist with merchandising promotions and seasonal plans.
• Train golf shop staff on products, procedures, policies, and service standards.
• Support sales goals through presentation, product knowledge, and service.
• Participate in monthly inventory counts and maintain accurate records.
• Keep inventory in-stock and report discrepancies or damages.
• Prepare merchandise for sale floor (fold, steam, tag).
• Create and attach product tags; assist with special design needs.

Skills

Guest service excellence

Merchandising

Inventory management

POS systems

MS Office (Word/Excel/Outlook)

Communication skills

Attention to detail

Time management

Flexibility

Learning mindset

Education

High School Diploma or GED

Tools

Troon merchandising system

Retail accounting procedures

Job description

Overview

The Retail Merchandise Associate supports facility-level retail operations in alignment with Kapalua Golf standards. The role helps position the golf shop as a leading golf retail destination by creating an inviting shopping environment, delivering excellent guest service, and supporting a successful retail operation. The position is primarily focused on merchandising, inventory management, reporting, and retail sales support, including operating the POS system for merchandise purchases.

Experience Required

• High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License.
• Strong understanding of retail service standards and daily golf shop operations.
• Knowledge of merchandising practices, inventory procedures, and product presentation.
• Basic knowledge of the game of golf preferred.
• Professional verbal communication and interpersonal skills.
• Excellent guest service skills with a positive attitude and strong work ethic.
• Ability to work flexible hours based on golf shop business needs.
• Ability to manage multiple priorities in a golf club retail environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Comfort using the internet and other digital tools in a professional setting.
• Strong time management skills and the ability to prioritize tasks effectively.
• Willingness to learn new products, systems, and procedures.
• Ability to read and speak English may be required to perform the duties of the job.
• Regularly stands for extended periods, walks, uses hands, talks, and hears.
• Occasionally sits, climbs, balances, stoops, kneels, or crouches.
• Frequently lifts up to 15 pounds and occasionally lifts up to 40 pounds.

Essential Responsibilities

• Open, operate, and close the golf shop following established procedures.
• Answer phones and assist guests with golf shop purchases and product questions.
• Operate the POS system and process merchandise sales as needed.
• Help create a welcoming, organized golf shop experience with strong guest service.
• Support loss prevention by staying aware of guest activity in the shop.
• Rotate stock and keep displays clean, full, and visually appealing.
• Help create a unique shopping environment through thoughtful merchandising.
• Work with retail leadership to support merchandise promotions and seasonal plans.
• Assist with training golf shop staff on retail products, procedures, policies, and service standards.
• Help support merchandise sales goals through presentation, product knowledge, and service.
• Participate in monthly physical inventory counts.
• Maintain accurate inventory using Troon merchandising and accounting procedures.
• Keep approved in-stock product categories filled at the facility level.
• Receive and inspect incoming merchandise shipments and report discrepancies, damages, or incorrect items.
• Prepare merchandise for the sales floor by folding, steaming, tagging, and removing manufacturer tags.
• Create, print, and attach product tags to merchandise.
• Assist with special product design needs when needed.
• Share updates with retail leadership on product levels, local buying trends, and vendor opportunities.
• Share guest feedback and customer requests for restocks, new products, and future merchandise opportunities with retail leadership.
• Support the retail side of daily golf shop operations.
• Help keep golf shop and storage areas organized and ready for daily use.
• Follow safe work practices.
• Perform other duties as requested.
• Maintain regular and reliable attendance.