Golf Shop Attendant

Twice; McKinney (TX); On-site; USD 24,000 - 36,000; Part time

Job summary

Twice is seeking a Golf Shop Attendant in McKinney, Texas to promote the game and provide outstanding service to members and guests. You will help customers with merchandise, process transactions, and check in players before their rounds, ensuring a welcoming and efficient pro-shop experience.

This role emphasizes inventory control, coordination with the pro-shop team, and supporting course operations. Candidates should be reliable, able to lift up to 100 lbs, and ready to work weekends and

Qualifications

• High school diploma or equivalent.
• Experience in customer service or retail.
• Basic understanding of golf operations and etiquette.
• Strong interpersonal and communication skills.
• Ability to maintain shop presentation and inventory.
• Familiarity with POS systems and cash handling.
• Ability to lift up to 100 lbs and endure extreme temperatures.
• Willingness to work weekends and holidays.

Responsibilities

• Greet golfers and assist with merchandise selection.
• Process charges at the register accurately.
• Check in players before rounds.
• Manage tee-time bookings in person and by phone.
• Maintain organization and visual appeal of the shop.
• Support inventory management and stock levels.
• Collaborate with pro-shop and course operations.
• Assist with end-of-day procedures.

Skills

Customer service

Retail experience

Golf knowledge

POS systems

Cash handling

Communication

Teamwork

Physical stamina

Education

High school diploma

Tools

POS hardware

Job description

Overview

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintaining an organized and visually appealing golf shop, and providing information about club services and events. Additionally, the role will support inventory management and collaborate with the pro-shop team to ensure seamless operations and a high standard of service.

Reporting Structure: Reports to the Supervisor Golf Shop.

Experience Required

• High school diploma, GED, or equivalent.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedure.
• Frequent exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat/kneel, reach, grasp, push/pull, twist/bend, lift/carry up to 100 lbs., talk, hear, and see.
• Availability to work scheduled attendance requirements, including additional hours, weekends, and/or holidays as needed.

Essential Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member and guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanor, even in high-pressure situations, to provide a superior customer experience.
• Oversee inventory management by checking in merchandise according to procedures, organizing storage and display areas, and maintaining stock levels of frequently sold items. Inform customers when special orders arrive and handle returns with appropriate credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed, ensuring seamless coordination between pro-shop and golf operations staff.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies, maintaining smooth operational flow and exceptional service.
• Execute end-of-day business functions following the club's guidelines and established procedures.
• Ensure all daily tasks are completed to club standards, including maintaining orderly work areas, tidying the pro-shop and entry areas, and restocking merchandise as needed.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators, assisting with projects and smooth execution of golf operations and events.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices and comply with safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to team success.