Merchandise Assistant

Make Golf Your Career; Scottsdale (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

401(k) with employer match

PTO and leaves

Job summary

Make Golf Your Career is seeking a customer-focused golf shop associate to deliver excellent service to Members and Guests in Scottsdale, AZ. The role supports bag, cart, and range services and helps maintain a welcoming, well-organized shop environment.

You will assist with sales, tee sheets, merchandise, and events while staying informed through internal communications and collaborating with staff across departments.

Responsibilities

• Enforce club rules and regulations as set forth by the Board of Directors.
• Exceed expectation every day of all members and guests.
• Manage, open, close, and secure golf shop and storage areas using established procedures.
• Professionally acknowledge and communicate information to all members and guests using name recognition.
• Answer telephones using professional speak to schedule future starting times, golf instruction, and tournament signup/cancellation.
• Handle revenue collection including tee sheet management, selling apparel and hard goods, and tournament and instruction charges.
• Become fully knowledgeable in all merchandise products, key selling features, and conduct a product knowledge seminar at a golf staff meeting.
• Stay current with company, department, and golf shop information by checking memos, emails, member email blasts, newsletters, and paycheck announcements.
• Maintain a close working relationship with other golf staff members and other departments.
• Ensure each day the golf shop is cleaned, swept, and dusted, including counters and equipment, windows, floor, fixtures, displays, and fitting rooms.
• Maintain merchandise presentation including displaying current and new lines, folding apparel, sizing, zoning, and hiding tags.
• Assist in periodic and monthly physical inventory.
• Assist with incoming and outgoing merchandise product.
• Assist in maintaining the overall cleanliness and organization of the stockroom.
• Assist with special events, sales, promotions, sidewalk sales, and vendor shows.

Job description

Overview

Provides excellence in customer service to Members and Guests. Attempts to anticipate and fulfill customer needs in a variety of responsibilities as assigned, including bag, cart and range services as needed.

Essential Responsibilities

• Enforce club rules and regulations as set forth by the Board of Directors.
• Exceed expectation every day of all members and guests.
• Manage, open, close, and secure golf shop and storage areas using established procedures.
• Professionally acknowledge and communicate information to all members and guests using name recognition.
• Answer telephones using professional speak to schedule future starting times, golf instruction, and tournament signup/cancellation.
• Handle revenue collection including tee sheet management, selling apparel and hard goods, and tournament and instruction charges.
• Become fully knowledgeable in all merchandise products, key selling features, and conduct a product knowledge seminar at a golf staff meeting.
• Stay current with company, department, and golf shop information by checking memos, emails, member email blasts, newsletters, and paycheck announcements.
• Maintain a close working relationship with other golf staff members and other departments.
• Ensure each day the golf shop is cleaned, swept, and dusted, including counters and equipment, windows, floor, fixtures, displays, and fitting rooms.
• Maintain merchandise presentation including displaying current and new lines, folding apparel, sizing, zoning, and hiding tags.
• Assist in periodic and monthly physical inventory.
• Assist with incoming and outgoing merchandise product.
• Assist in maintaining the overall cleanliness and organization of the stockroom.
• Assist with special events, sales, promotions, sidewalk sales, and vendor shows.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match (19 years of age and older).
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.