Retail Media Operations & Tools Specialist

dentsu; New York (NY); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance (short-term and長)

Job summary

Dentsu's Iprospect in New York is seeking a Senior Associate for Retail Media Operations to support day-to-day operations, lead technical implementation of tools, and optimize workflows across accounts.

You will monitor campaigns, ensure compliance with platform requirements, and collaborate with planning, execution, and analytics teams. A hands-on background in retail media and strong communication are essential.

Qualifications

• 1-2 years hands-on experience in retail media operations, campaign execution, or ad operations roles.
• Proficiency in Excel and Google Sheets for tracking, reporting, and data analysis.
• Understanding of retail media operations, platform requirements, and campaign trafficking best practices.
• Bachelor's degree from an accredited college or university (or equivalent professional experience).
• High level of accuracy, attention to detail, and organizational skills.
• Self-motivated and collaborative team player who supports others and contributes to operational success.
• Technical aptitude and willingness to learn new platforms, tools, and systems quickly.
• Keen troubleshooting and problem-solving abilities, particularly as they relate to retail media operations and technical issues.

Responsibilities

• Manage operational workflows and processes across retail media accounts.
• Troubleshoot operational issues and escalate complex problems appropriately.
• Maintain documentation and operational standards.
• Coordinate with technology vendors, internal stakeholders, and end-users on tool rollouts.
• Test and validate new tools before team-wide implementation.
• Create and maintain training documentation and process guides for new tools.
• Identify bottlenecks and inefficiencies in current retail media operations.
• Recommending process improvements and documenting best practices.
• Support the implementation of new operational workflows and standards.
• Proactively communicating process updates to relevant teams.
• Build and maintain operational dashboards and reporting.
• Monitor campaign setup and delivery against operational standards.
• Conduct QA checks on campaign details, audiences, and assets.
• Ensure compliance with platform requirements and client specifications.
• Track and report on operational KPIs and metrics.
• Work with planning, execution, and analytics teams to support operational needs.
• Participate in cross-functional discussions on operational improvements.
• Support the development of operational playbooks and standards.
• Gather feedback from teams to inform operational enhancements.

Skills

Retail media operations

Excel

Google Sheets

Attention to detail

Communication skills

Problem-solving

Team player

Technical aptitude

Willingness to learn

Education

Bachelor's degree

Job description

Dentsu's Iprospect in New York is seeking a Senior Associate for Retail Media Operations to support day-to-day operations, lead technical implementation of tools, and optimize workflows across accounts.

You will monitor campaigns, ensure compliance with platform requirements, and collaborate with planning, execution, and analytics teams. A hands-on background in retail media and strong communication are essential.