Retail Manager in Training — Lead Store & Service

Hibbett; Madison (IN); On-site; USD 11,762 - 16,753; Full time

Job summary

Hibbett I City Gear in Madison, Indiana is seeking a Manager in Training to support the Store Manager in day-to-day store operations, sales, and customer service. You will learn every product area, oversee merchandising, scheduling, and inventory, and prepare to lead the store in the Manager's absence.

This non-exempt, hourly position offers exposure to all departments, emphasizes exceptional customer service, teamwork, and a proactive attitude.

Qualifications

• Experience working in retail, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all company policies and procedures as listed in manuals.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management of potential fraud risk.

Skills

Customer service

Communication

Teamwork

Attention to detail

Self-starter

Multitasking

Selling merchandise

Job description

Hibbett I City Gear in Madison, Indiana is seeking a Manager in Training to support the Store Manager in day-to-day store operations, sales, and customer service. You will learn every product area, oversee merchandising, scheduling, and inventory, and prepare to lead the store in the Manager's absence.

This non-exempt, hourly position offers exposure to all departments, emphasizes exceptional customer service, teamwork, and a proactive attitude.