Retail Manager in Training: Lead Customer Experience

JD Sports NA; Terre Haute (IN); On-site; USD 12,000 - 17,000; Full time

Job summary

Hibbett Retail, Inc. in Terre Haute, IN is seeking a Manager in Training to support Store Manager in overall operations and customer experience. You will gain knowledge of each department, drive sales, and promote merchandise while representing the brand in-store.

The role emphasizes leadership readiness, adherence to company policies, and delivering outstanding service to acquire and retain customers during peak periods and promotions.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist Store Manager in controlling the assets of the store.
• Consult with Store Manager in establishing action plan to accomplish departmental responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Keeps track of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities are completed.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Maintain quality customer service per the customer service manual.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Self-starter

Team leadership potential

Job description

Hibbett Retail, Inc. in Terre Haute, IN is seeking a Manager in Training to support Store Manager in overall operations and customer experience. You will gain knowledge of each department, drive sales, and promote merchandise while representing the brand in-store.

The role emphasizes leadership readiness, adherence to company policies, and delivering outstanding service to acquire and retain customers during peak periods and promotions.