Retail Manager – Elevate Customer Experience & Team

Bass Pro Shops; Grand Prairie (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops is seeking a Retail Manager to supervise one or more Sales Departments, oversee merchandise presentation, inventory control, pricing, and customer service activities. You will select and develop staff, ensure planograms align with Corporate, and drive sales plans while delivering a legendary customer experience.

The role requires 3–5 years in Retail Management, strong numerical and analytical abilities, and proven leadership.

Qualifications

• Minimum 3-5 years in Retail Management with responsibility for one or more Sales Departments.
• Strong numerical aptitude for discounts, commissions, and percentages.
• Ability to read and analyze reports and communicate findings to management.

Responsibilities

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Executes all Sales plans as directed by the Company.
• Opens and Closes the Store.
• Obtains “Manager on Duty” responsibilities.
• Maintains planograms as set by the Corporate Office.
• Staff the Departments with “service” oriented associates; interviews and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate issues.
• Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers’ needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

Skills

Customer service

Team leadership

Interpersonal skills

Communication

Sales analytics

Tools

POS systems

Inventory management systems

MS Excel

Word processing

Job description

Bass Pro Shops is seeking a Retail Manager to supervise one or more Sales Departments, oversee merchandise presentation, inventory control, pricing, and customer service activities. You will select and develop staff, ensure planograms align with Corporate, and drive sales plans while delivering a legendary customer experience.

The role requires 3–5 years in Retail Management, strong numerical and analytical abilities, and proven leadership.