Retail Manager - Customer Experience Manager Part Time

Michael's; Lincoln (NE); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking a dedicated Store Manager to oversee front-end operations in Lincoln, NE. This role involves managing customer service, leading teams, and ensuring compliance with company standards. The ideal candidate will have retail management experience and a passion for delivering exceptional customer experiences. Join us to fuel the joy of creativity and enjoy benefits like health insurance and paid time off.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in leading adherence to SOPs.
• Manage and execute shrink and safety programs.
• Train and coach the customer experience team.

Skills

Leadership

Customer Service

Retail Management

Job description

Store - LINCOLN-48TH ST, NE

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others respectfully; promote a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards are met within budget
14. Manage shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead high-quality custom framing solutions by planning and managing framing workload with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Experience required: Retail management experience preferred

Physical Requirements

• Ability to stand for long periods
• Move throughout the store
• Bend, lift, carry, reach, stretch
• Lift heavy boxes, access high shelves with ladder or equipment
• Contact supervisor for accommodations if needed

Work Environment

• Public retail store setting, climate-controlled areas, some outdoor work, and stock rooms
• Work hours include nights, weekends, and early mornings

Legal Requirements

Applicants in the U.S. must meet federal, state, and local legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 if needed.