Retail Manager-Customer Experience Manager-Part Time

Michaels Stores; West Lebanon (NH); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Retail Manager-Customer Experience Manager to enhance customer satisfaction and drive sales in a dynamic retail environment. This part-time role involves leading a dedicated team, ensuring compliance with operational standards, and delivering exceptional customer experiences. The ideal candidate will possess strong retail management skills and a passion for customer service, contributing to a positive shopping atmosphere. Join a company that values team wellbeing and offers comprehensive benefits, making it a rewarding place to grow your career.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to manage customer experience and team performance.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Lead omnichannel processes and maintain store recovery standards.
• Achieve KPIs by managing and coaching the customer experience team.

Skills

Retail Management

Customer Service

Team Management

Job description

Retail Manager-Customer Experience Manager-Part Time

Join to apply for the Retail Manager-Customer Experience Manager-Part Time role at Michaels Stores

Store Location

WEST LEBANON, NH

Job Responsibilities

1. Deliver a customer-centric shopping experience by managing front-end operations and expectations.
2. Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises.
3. Provide friendly customer service and assist customers with product location and solutions.
4. Support Store Manager in ensuring compliance with SOPs, policies, and legal requirements.
5. Achieve KPIs by managing and coaching the customer experience team, including sales floor and cashier staff.
6. Plan and lead in-store events and manage inventory, shrink, and safety programs.
7. Assist with cash reconciliation, bank deposits, and onboarding new team members.
8. Serve as Manager on Duty (MOD) and promote a positive, respectful work environment.
9. Participate in truck unloading, stocking, and cross-training in Custom Framing sales and production.
10. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions.

Preferred Skills and Experience

• Retail management experience preferred.

Physical and Work Environment Requirements

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as lifting and reaching.
• Work in a climate-controlled retail setting, with some outdoor work and work hours including nights, weekends, and early mornings.

Additional Information

Applicants must meet legal requirements. Michaels prioritizes team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industry: Retail