Customer Experience Manager (Front End Manager Part Time)

Michael's; Virginia; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading retail company where you will play a crucial role in delivering exceptional customer service and managing store operations. This position offers an exciting opportunity to lead a team, execute in-store events, and maintain high standards of store recovery. You will be responsible for ensuring compliance with company policies while fostering a positive shopping experience for customers. With a focus on creativity and team wellbeing, this role is perfect for those passionate about retail and customer engagement. Take the next step in your career and be part of a company that values inclusivity and personal growth.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management is preferred.
• Ability to lead teams and manage store operations effectively.

Responsibilities

• Manage front-end operations and ensure compliance with policies.
• Train and coach team members to enhance customer experience.
• Assist with inventory processes and cash reconciliation.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Sales Performance

Education

High School Diploma

Retail Management Certification

Job description

Store - RICHMOND-WHITE OAK, VA

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
3. Plan and lead the execution of class and in-store events in accordance with Company programs.
4. Lead the omnichannel processes.
5. Manage and execute shrink and safety programs.
6. Assist with cash reconciliation and bank deposits.
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
8. Assist with onboarding new Team Members.
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support talent development; utilize leadership competencies for self-development.
10. Serve as Manager on Duty (MOD).
11. Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; serve as a role model.
12. Acknowledge customers, help locate products, and provide solutions.
13. Participate in truck unloading and stocking processes, ensuring standards are met within budget.
14. Manage and execute shrink and safety programs.
15. Cross-train in Custom Framing selling and production.
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager.

Other duties as assigned.

Preferred Knowledge/Skills/Abilities

Experience required: Retail management experience preferred.

Physical Requirements & Work Environment

• Ability to stand for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves with ladders or similar equipment.
• Work hours include nights, weekends, and early mornings.

If assistance is needed to perform essential functions, contact your supervisor for reasonable accommodations.

Work involves a retail store environment with climate-controlled areas, some outdoor work, and a frame shop with glass cutters and heat press.

Legal Requirements: Applicants must satisfy all federal, state, and local legal requirements.

About Michaels

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.