Retail Management Trainee: Customer Experience & Ops

R301US Hibbett Retail, Inc.; Steubenville (OH); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett I City Gear in Steubenville, OH is seeking a Manager in Training to assist the Store Manager in daily operations, customer service, merchandising, and promotions. This hourly role provides hands-on exposure to store leadership and product areas while developing leadership skills.

You will learn budgeting, scheduling, inventory, and staff development, stepping in for the Store Manager during absences.

Qualifications

• Experience working in a retail environment.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team player

Job description

Hibbett I City Gear in Steubenville, OH is seeking a Manager in Training to assist the Store Manager in daily operations, customer service, merchandising, and promotions. This hourly role provides hands-on exposure to store leadership and product areas while developing leadership skills.

You will learn budgeting, scheduling, inventory, and staff development, stepping in for the Store Manager during absences.