Retail Manager in Training: Customer-Driven Ops Lead

R301US Hibbett Retail, Inc.; Summersville (WV); On-site; USD 13,000 - 18,000; Full time

Job summary

Hibbett I City Gear in Summersville, WV, is seeking a Manager in Training to support Store Manager duties, focus on sales, merchandising, and customer experience, and to step in during the Store Manager’s absence. You will learn all department responsibilities and compliance with company policies.

The role emphasizes hands-on leadership, inventory awareness, and delivering outstanding service to drive store goals and customer loyalty.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Monitor inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Produce and give extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold all company policies and procedures as listed in manuals and memos.
• Protect assets and financial information by ensuring internal controls and reporting fraud risks.

Skills

Retail experience

Customer service

Communication skills

Team leadership

Job description

Hibbett I City Gear in Summersville, WV, is seeking a Manager in Training to support Store Manager duties, focus on sales, merchandising, and customer experience, and to step in during the Store Manager’s absence. You will learn all department responsibilities and compliance with company policies.

The role emphasizes hands-on leadership, inventory awareness, and delivering outstanding service to drive store goals and customer loyalty.