Retail Loss Prevention & Customer Service Associate

Burlington Stores; Milpitas (CA); Hybrid; USD 25,000 - 28,000; Part time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

Job summary

Burlington Stores in Milpitas, CA is seeking a part-time Shortage Control Associate to help maintain a secure shopping environment while delivering excellent customer service.

The role focuses on preventing theft, monitoring entrances, and engaging with customers and associates with a confident, friendly demeanor. Candidates should be able to work a flexible schedule, including nights, weekends, and holidays.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations.
• Ability to stand and walk for extended periods.
• Ability to maintain confidentiality.
• Ability to review, analyze and comprehend business trends.
• Excellent communication with customers and co-workers.
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making.
• Excellent leadership skills that support fostering productive business relationships.

Responsibilities

• Monitor the entrance for the entire duration of each shift, focusing on reducing opportunities for theft.
• Identify and report theft incidents and/or suspicious individuals to the Manager on Duty.
• Greet every customer with a warm smile and a loud, friendly greeting to promote a sense of control and security.
• Support store leadership by sharing knowledge of shortage reduction programs and processes.
• Create a secure environment and maintain safety and security standards.

Skills

Customer service

Retail

Asset Protection

Loss Prevention

Job description

Burlington Stores in Milpitas, CA is seeking a part-time Shortage Control Associate to help maintain a secure shopping environment while delivering excellent customer service.

The role focuses on preventing theft, monitoring entrances, and engaging with customers and associates with a confident, friendly demeanor. Candidates should be able to work a flexible schedule, including nights, weekends, and holidays.