Retail Logistics Operations Specialist

It'sugar LLC; Fort Lauderdale (FL); Hybrid; USD 52,000 - 72,000; Full time

Job summary

IT'SUGAR LLC is seeking a Logistics Operations Coordinator to manage day-to-day transportation and shipments for retail stores and vendor orders. You will own shipment coordination, carrier communication, parcel account management (FedEx/UPS), and issue resolution to ensure on-time, cost-effective product movement.

This hands-on role requires proactive problem-solving and close collaboration with stores, planning, and cross-functional teams to keep product moving in a dynamic retail environment.

Qualifications

• 2-4 years of experience in logistics, transportation, or retail supply chain operations.
• Hands-on experience with carriers and parcel shipping (FedEx/UPS).
• Experience supporting retail store deliveries or vendor shipments.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities in a deadline-driven environment.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Coordinate daily shipments across parcel, LTL, Truckload and direct-to-store deliveries.
• Manage shipments from origin through final delivery, including 3PL and distributor-managed flows.
• Serve as the primary day-to-day point of contact for carriers and select vendors.
• Troubleshoot delays, shortages, damages, and service failures; communicate with Store Ops and internal teams.
• Monitor forecasted vs actual shipment volumes; maintain performance and cost reporting.
• Own resolution of issues from start to finish and support new store openings and urgent shipments.

Skills

Analytical skills

Problem-solving

Organizational skills

Verbal & written communication

Carrier & logistics coordination

Education

High school diploma or GED

Associate or Bachelor's in Supply Chain/Logistics/Business

Tools

Microsoft Office

Job description

IT'SUGAR LLC is seeking a Logistics Operations Coordinator to manage day-to-day transportation and shipments for retail stores and vendor orders. You will own shipment coordination, carrier communication, parcel account management (FedEx/UPS), and issue resolution to ensure on-time, cost-effective product movement.

This hands-on role requires proactive problem-solving and close collaboration with stores, planning, and cross-functional teams to keep product moving in a dynamic retail environment.