Logistics Operations Analyst (Hybrid)

It; Seven Isles (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

IT'SUGAR is seeking a Logistics Operations Coordinator to manage daily transportation and store deliveries, coordinating shipments across parcel, LTL, and direct-to-store networks while working with carriers, vendors, and internal teams.

This on-site role (Tue-Thu on-site, Mon/Fri remote) emphasizes proactive problem-solving, accountability, and cost-conscious logistics, with a fast-paced environment and a focus on continuous improvement of service levels.

Qualifications

• Experience coordinating transportation and shipments for retail deliveries or vendor shipments.
• Strong analytical, problem-solving, and organizational skills.
• Hands-on experience working with carriers (FedEx/UPS) and parcel shipping.
• Ability to manage multiple priorities in a deadline-driven environment.

Responsibilities

• Coordinate daily shipments across parcel, LTL, truckload and direct-to-store deliveries.
• Manage shipments from origin through final delivery and handle carrier communication and billing issues.
• Serve as primary point of contact for carriers and select vendors.
• Monitor shipment status, troubleshoot delays and communicate with internal teams.
• Support store operations, planning, merchandising, and customer service in logistics matters.
• Maintain carrier scorecards and assist with cost and performance reporting.

Skills

Logistics operations

Carrier coordination

Analytical skills

Time management

Communication

Education

High school diploma or GED

Associate or Bachelor's in Supply Chain/Logistics/Business

Tools

Excel

Outlook

Word

Job description

Description

Job Summary

The Logistics Operations Coordinator is responsible for the day-to-day execution of transportation and logistics activities supporting retail store deliveries and vendor shipments. This role owns shipment coordination, carrier communication, parcel account management (FedEx/UPS), and issue resolution to ensure product moves accurately, on time, and cost-effectively.

This position is hands-on and fast-paced, ideal for someone who excels in proactive problem-solving and can confidently manage carriers, vendors, and internal stakeholders to keep product moving efficiently.

Working at IT'SUGAR

At IT'SUGAR, we believe work should be fun, fast-moving, and full of personality. We’re a high-energy, entrepreneurial team that values creativity, collaboration, and thoughtful execution.

We’re looking for people who take ownership, adapt quickly, and approach challenges with a solution-focused mindset. This role is ideal for someone who enjoys being hands-on, can confidently navigate changing priorities, and communicates effectively with carriers, vendors, and internal partners to keep product moving.

You’ll work alongside passionate teammates who are supportive, direct, and action-oriented in a dynamic retail environment where every day brings new opportunities to problem-solve and improve.

If you enjoy tackling challenges, working with great people, and helping deliver a little happiness to our stores every day, you’ll feel right at home.

Key Responsibilities

Daily Transportation & Shipment Management

• Ensure all shipments meet delivery deadlines for retail stores and business needs
• Coordinate daily shipments across parcel, LTL, Truckload and direct-to-store deliveries
• Manage shipments from origin through final delivery, including 3PL and distributor-managed flows
• Manage parcel carrier accounts including shipment creation, tracking, troubleshooting, and billing issues

Carrier & Vendor Support

• Serve as the primary day-to-day point of contact for carriers and select vendors
• Ensure vendors follow shipping guidelines, labeling standards, and routing instructions
• Support freight claims, disputes, and proof-of-delivery requests

Proactive Monitoring & Troubleshooting

• Monitor shipment status and identify risks before they impact stores
• Troubleshoot delays, shortages, damages, and service failures
• Communicate clearly with Store Operations and internal teams when issues arise
• Support replenishment team on late or missing shipments
• Own resolution from start to finish – not just escalation

Store & Cross-Functional Support

• Partner with Store Operations, Planning and Allocation, Merchandising, Production, and Customer Service teams
• Support new store openings, store resets, and urgent shipments as needed
• Identify priority and time-sensitive deliveries and coordinate execution
• Demonstrate ownership and accountability within supported areas

Volume, Performance & Cost Management

• Monitor forecasted versus actual shipment volumes
• Maintain performance and financial reporting for assigned logistics areas
• Track key metrics including on-time delivery, service performance, and freight cost variances
• Develop and maintain carrier scorecards and support regular business reviews with logistics partners
• Identify trends, recurring issues and improvement opportunities

Process Ownership | Project & Administrative Support

• Document and maintain logistics SOPs
• Recommend process improvements to reduce costs and improve service level
• Support special logistics projects as assigned
• Perform other duties as needed to support the logistics organization

Requirements

*This is an on-site role Tuesday-Thursday, with remote work on Mondays and Fridays*

Required

• 2-4 years of experience in logistics, transportation, or retail supply chain operations
• High school diploma or GED equivalent
• Hands-on experience working with carriers and parcel shipping (FedEx/UPS)
• Experience supporting retail store deliveries or vendor shipments
• Strong analytical, problem-solving, and organizational skills
• Excellent verbal and written communication skills
• Proven ability to manage multiple priorities in a deadline-driven environment
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)

Preferred

• Experience supporting multi-node retail distribution networks
• Experience working with 3PLs
• Experience managing freight claims and billing discrepancies
• Familiarity with carrier scorecards and freight cost reporting
• Associate or Bachelor's degree in Supply Chain, Logistics, Business or related field

Core Competencies

• Strong sense of urgency and accountability
• Strong cross-functional collaboration
• Attention to detail and data accuracy
• Thrives in a fast-paced retail environment
• Continuous improvement mindset