Hybrid Logistics Operations Specialist

IT'SUGAR; Fort Lauderdale (FL); Hybrid; USD 40,000 - 62,000; Full time

Job summary

IT’SUGAR is seeking a Logistics Operations Coordinator in Fort Lauderdale to oversee day‑to‑day transportation and logistics supporting store deliveries and vendor shipments. You’ll own shipment coordination, carrier communication, and parcel accounts (FedEx/UPS) to move product on time and cost‑effectively.

This on‑site role is fast‑paced and hands‑on, requiring proactive problem‑solving, strong communication with carriers and internal teams, and collaboration with Store Operations, Planning,

Qualifications

• 2-4 years of experience in logistics, transportation, or retail supply chain operations.
• High school diploma or GED equivalent.
• Hands-on experience with carriers and parcel shipping (FedEx/UPS).
• Experience supporting retail store deliveries or vendor shipments.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities in a deadline-driven environment.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Coordinate daily shipments across parcel, LTL, Truckload and direct-to-store deliveries.
• Manage shipments from origin through final delivery, including 3PL and distributor‑managed flows.
• Manage parcel carrier accounts including shipment creation, tracking, troubleshooting, and billing issues.
• Serve as the primary day‑to‑day point of contact for carriers and select vendors.
• Ensure vendors follow shipping guidelines, labeling standards, and routing instructions.
• Monitor shipment status and identify risks before they impact stores.
• Troubleshoot delays, shortages, damages, and service failures.
• Own resolution from start to finish – not just escalation.
• Partner with Store Operations, Planning and Allocation, Merchandising, Production, and Customer Service teams.
• Support new store openings, store resets, and urgent shipments as needed.
• Identify priority and time-sensitive deliveries and coordinate execution.
• Demonstrate ownership and accountability within supported areas.
• Monitor forecasted versus actual shipment volumes.
• Maintain performance and financial reporting for assigned logistics areas.
• Track key metrics including on-time delivery, service performance, and freight cost variances.
• Develop and maintain carrier scorecards and support regular business reviews with logistics partners.
• Identify trends, recurring issues and improvement opportunities.
• Document and maintain logistics SOPs.
• Recommend process improvements to reduce costs and improve service level.
• Support special logistics projects as assigned.
• Perform other duties as needed to support the logistics organization.

Skills

Logistics coordination

Carrier management

Retail supply chain

MS Office

Problem solving

Communication skills

Multi-tasking

Education

High school diploma or GED

Associate or Bachelor's degree in Supply Chain/ Logistics

Tools

Microsoft Excel

Shipping software (FedEx/UPS)

Carrier scorecards

Job description

IT’SUGAR is seeking a Logistics Operations Coordinator in Fort Lauderdale to oversee day‑to‑day transportation and logistics supporting store deliveries and vendor shipments. You’ll own shipment coordination, carrier communication, and parcel accounts (FedEx/UPS) to move product on time and cost‑effectively.

This on‑site role is fast‑paced and hands‑on, requiring proactive problem‑solving, strong communication with carriers and internal teams, and collaboration with Store Operations, Planning,