Retail Loan Operations Officer

Union Bank of VT & NH; Williston (VT); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Generous Paid Time Off

Health, Dental, and Life Insurance

Partially paid Short and Long-Term Dis

Company-matched 401K retirement

Bankers' hours

Paid Federal Holidays

Job summary

Union Bank of VT & NH in Williston, VT is seeking a Full-Time Retail Loan Operations Officer to oversee mortgage and consumer lending operations, including processing, underwriting, closing, and servicing.

You will ensure compliance with regulations, manage resources for high-quality customer service, and contribute to policy design and loan product development while leading the Retail Underwriting, Processing, and Closing teams.

Qualifications

• BA/BS in Business Management or related field.
• Minimum 5 years of residential lending experience.
• Minimum 3 years of personnel management experience.
• Extensive consumer and mortgage loan product knowledge and experience with secondary market, in-house, equity, land and construction loans.
• Extensive knowledge and experience of loan origination and pricing systems.
• Extensive knowledge of the consumer and residential loan process: application, processing, underwriting, closing and servicing.
• Experience with Retail Loan Policy and Retail Lending Procedures.
• Ability to review and approve Contracts.
• Responsible for keeping up to date with pertinent banking regulations and banking principles.
• Software Utilized: JHA Silverlake, Microsoft Office & Teams, Encompass, Optimal Blue, SimpleNexus, Surefire.

Responsibilities

• Oversee mortgage and consumer lending operations, including processing, underwriting, closing, credit bureaus, and valuations.
• Manage resources to ensure high-quality customer service, accurate loan documentation, and compliance.
• Oversee Retail Loan Policy, Retail Loan Procedure Manual,Vendor selection, and Service Standards design.
• Contribute to loan product development, compliance, and loan systems.
• Manage, train, and coach the Retail Underwriting Manager, Loan Processing Manager, and Closing Manager.

Skills

Residential lending

Personnel management

Loan product knowledge

Regulatory compliance

Loan origination systems

Contract review

Education

BA/BS in Business Management or related field

Tools

Encompass

JHA Silverlake

Microsoft Office & Teams

Optimal Blue

SimpleNexus

Surefire

Job description

Description

This position may be performed at different branch locations based on office availability.

Description

This position may be performed at different branch locations based on office availability.

Union Bank has called Vermont home since 1891 - and we're proud of our local roots. We're a modern, community-focused bank where people come to grow their careers and make a difference. We offer strong benefits, support continuing education, and believe in promoting from within. If you're looking for purpose, opportunity, and a team that cares, you'll find it here!

What are we looking for?

As a Full-Time Retail Loan Operations Officer, you will oversee all mortgage and consumer lending operations, including processing, underwriting, closing, credit bureaus, and property valuations. Manage resources to ensure high-quality customer service, accurate and correct loan documentation, compliance with all regulations and laws, and efficient delivery of products and services, to increase bank profitability. Oversee Retail Loan Policy, Retail Loan Procedure Manual, Vendor selection, and Service Standards design and adherence. Contribute to loan product development, compliance, and loan systems. Manages, trains, and coaches the Retail Underwriting Manager, Loan Processing Manager, and Closing Manager.

Why work with us?

You Can Enjoy The Following Perks

• Generous Paid Time Off
• Health, Dental, and Life Insurance
• Partially paid Short and Long-Term Disability
• Company-matched 401K retirement account
• Bankers' hours
• Paid Federal Holidays

Requirements

• BA or BS in Business Management or related field.
• Minimum 5 years of residential lending experience.
• Minimum 3 years of personnel management, including the ability to motivate and lead.
• Extensive consumer and mortgage loan product knowledge and experience with secondary market, in-house, equity, land and construction loans.
• Extensive knowledge and experience of loan origination and pricing systems.
• Extensive knowledge of the consumer and residential loan process: application, processing, underwriting, closing and servicing.
• Experience with Retail Loan Policy and Retail Lending Procedures.
• Ability to review and approve Contracts.
• Responsible for keeping up to date with pertinent banking regulations and banking principles.
• Software Utilized: JHA Silverlake, Microsoft Office & Teams, Encompass, Optimal Blue, SimpleNexus, Surefire.

Salary Description: $85,000-$125,000 / annually