Retail Loan Service Specialist

LakeRidge; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Lake Ridge Bank is seeking a Retail Loan Service Specialist to service mortgage, consumer, and retail loans from origination through payoff. You will work across loan servicing, escrow administration, and reporting to support accurate, compliant processing and exceptional customer service.

The role emphasizes attention to detail, strong teamwork, and the ability to navigate loan systems and procedures, with standard hours 8am–5pm and on-site operations in Kentucky.

Qualifications

• Associates degree or 1–2 years in a financial institution setting.
• Strong numeracy and financial calculation abilities.
• Excellent written and verbal communication.
• Ability to learn loan systems and procedures.

Responsibilities

• Review and process daily loan service reports, mail, tickets, and corrections as needed.
• Onboard all loans to the Navigator system (mortgage, consumer, retail).
• Provide payoff quotes to clients or title companies.
• Process loan payments and manage automatic payment requests.
• Reconcile mortgage accounts and respond to client inquiries.
• Assist with developing and updating procedures for tasks in the role.

Skills

Attention to detail

Communication skills

Analytical thinking

Customer service

Teamwork

Education

Associates degree in Accounting/Finance/Business

Tools

Microsoft Office Suite

FISERV systems

Job description

Description

At Lake Ridge Bank, we believe exceptional lending experiences depend on strong operational support and attention to detail. As a Retail Loan Service Specialist, you'll play a key role in servicing mortgage, consumer, and retail loans throughout their entire lifecycle, from origination through payoff. This position offers a dynamic opportunity to work with loan servicing, escrow administration, secondary market investor reporting, payment processing, and other critical lending functions while making a direct impact on both customer and business success. If you're passionate about accuracy, compliance, and delivering outstanding service to customers and colleagues, we'd love to have you join our team.

• Review and process daily loan service reports, mail, tickets, and make corrections and adjustments as necessary. Advise management of issues, anomalies, etc.
• Onboard all loans directly to the Navigator system including, but not limited to mortgage, consumer, retail, and participation loans.
• Provide timely and accurate payoff quotes as requested by client &/or third-party title insurance companies.
• Process paid notes within expected or required time frames which includes data entry of the transaction, typing of satisfactions or lien releases, and updating all systems appropriately.
• Process loan payments, manage and monitor automatic payment requests.
• Reconcile mortgage accounts.
• Promptly respond to client inquiries and assist in problem solving client issues/needs.
• Assist in maintaining and producing procedures for tasks in job description.
• Reporting and remitting payments, payoffs, etc., to secondary market
• Work through discrepancies following reporting of data (correct Freddie and FNMA edits and complete ECR’s for MPF Xtra and Traditional loans)
• Promote and maintain positive relations with all internal and external contacts, clients, and potential clients.
• Regularly review and be knowledgeable about bank products and services. Refer clients to other personnel to assist with cross selling of bank products.

Escrow Duties

• Process all aspects of the escrow function, to include the following:

1. A. Work with outside vendors to obtain correct real estate tax and insurance premiums amounts and ensure they are paid timely and accurately.
2. B. Review annual escrow analysis notices to ensure accuracy
3. C. Review system set up to ensure accuracy of payments.

• Monitor loans with Private Mortgage Insurance to ensure compliance.
• Balance with the Private Mortgage Insurance companies to ensure payment is complete and provide additional information if requested.
• Process Private Mortgage Insurance cancellations in accordance with the secondary market guidelines.
• Review and monitor client hazard and flood insurance policies to include updating current insurance information, monitoring reports, paying hazard items from escrow, etc.
• Tracking and requesting final title policies and recorded documents.

Other Responsibilities:

• Perform other tasks which are supportive in nature to the essential functions of the job and department, but which may be altered or redesigned depending upon individual circumstances.
• Works as part of a team to accomplish office/dept goals. This includes working additional hours as needed and/or taking on additional responsibilities as needed within other rotations.
• Assist with various projects as needed and/or perform other duties as assigned or requested.
• Participates in internal/external training as appropriate.
• Participates in community involvement/bank activities as appropriate.
• Perform all other duties as assigned or requested.

Requirements

• Associates degree in Accounting, Finance, Business and/or similar field of education and/or 1-2 previous work experience in a financial institution setting
• Well-developed interpersonal and communication skills (especially listening and verbal) in order to com-municate and relate effectively with clients and associates
• Good accounting/math skills with the ability to work precisely with numbers and financial calculations
• Strong attention to detail with the ability to work efficiently & accurately
• Demonstrated ability in exercising independent judgment
• Strong organizational skills, including the ability to prioritize and remain calm while working in a fast paced/deadline driven environment
• Good working knowledge of Microsoft Office Suite, proficient typing/keyboarding skills and the ability and willingness to learn new programs and software
• Ability to put forth the extra effort necessary to ensure a successful operation, including but not limited to working additional hours, attending educational programs, etc.
• Ability to read, write, understand and speak English clearly
• Ability to represent the organization in a professional, positive manner
• Willingness to work toward the goals and performance standards of the department with a focus on the bank and department mission statements.

Preferred Qualifications:

• Previous experience working in a consumer/retail/mortgage loan operations area or lending environment, preferably within a financial institution setting
• Previous experience with FISERV operating systems
• Good understanding of financial products and services

This position is a full time position with hours of 8am – 5pm Monday-Friday with the flexibility.

Lake Ridge Bank values a diverse workforce and is an Affinit…

Consistent with Lake Ridge Bank’s commitment to employ and advance qualified individuals with disabilities, Lake Ridge Bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, providing documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter. If an individual needs reasonable accommodations to apply or perform a job here at Lake Ridge Bank, please contact Human Resources at [phone] or email us.