Retail Liquor Store Lead — Team Coach & Customer Experience

Gopuff; Boston (MA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Discount

FAM Membership

Paid Time Off

EAP

Job summary

Gopuff in Boston, MA is seeking a hands-on Liquor Store Associate to lead a startup Retail Operation. You’ll run a customer-facing location with strong central support, delivering a great shopping experience and building a sales-focused culture.

This role requires flexibility, strong communication, and the ability to manage appearance, inventory, pricing, and safety while driving store metrics. $16.50/hour starting pay with full-time benefits in Boston.

Qualifications

• 2-3 years of retail sales, customer service, or hospitality management experience.
• Experience on a sales-focused team and creating a sales culture/environment, and managing overall financial performance.
• 21 years of age or older.
• Effective oral and written communication skills.
• Ability to work a flexible schedule as business requires.
• Strong business agility and flexibility.
• Ability to handle multiple projects/tasks at a time and meet deadlines.
• History of willingly assisting others and acting as a team player.
• Lift up to 49 pounds.

Responsibilities

• Assist with general operations according to company policies and procedures.
• Build and maintain a sales and service culture focused on customer experience, brand awareness, and loyalty.
• Create and foster a sales-focused environment through the training and development of team members at all levels.
• Ownership of overall store appearance in accordance with marketing and merchandising guidelines, while providing a great customer shopping experience through efficient and reliable retail operations management.
• Ensure visual presentation guidelines are maintained at all times, including signage and pricing.
• Maintain store inventory levels and safety standards; ensure asset protection.
• Participate in product knowledge training and implement in-store through team coaching.
• Effectively use company information, tools, and systems to meet customer and team member need.
• Drive retail sales, margin, and company metrics.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Skills

Retail sales

Customer service

Hospitality management

Sales culture

Team player

Communication skills

Flexibility

Physical stamina

Job description

Gopuff in Boston, MA is seeking a hands-on Liquor Store Associate to lead a startup Retail Operation. You’ll run a customer-facing location with strong central support, delivering a great shopping experience and building a sales-focused culture.

This role requires flexibility, strong communication, and the ability to manage appearance, inventory, pricing, and safety while driving store metrics. $16.50/hour starting pay with full-time benefits in Boston.