Store Manager - Retail, Boston

Gopuff; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

A leading delivery service in Boston is seeking an experienced Liquor Store Manager to oversee operations in a fast-paced environment. You will lead a team and ensure compliance with policies while driving improvements to key performance indicators. The ideal candidate has over 8 years of management experience, preferably in the liquor industry, and possesses strong skills in communication and team development. Join a team dedicated to delivering convenience and a perfect experience to customers.

Qualifications

• 8+ years of managing and leadership experience in a fast-paced environment.
• Experience leading a blended workforce of W2 and 1099 employees.
• Beer/liquor store experience is strongly preferred.
• Proven ability to drive process improvements and efficiencies.
• Ability to adapt to changing priorities and schedules.
• Customer-first mindset with team-oriented leadership.

Responsibilities

• Plan, direct, and be accountable for all operations.
• Drive improvements to key performance indicators (KPIs).
• Ensure compliance with legal policies and procedures.
• Teach site leadership to control expenses.
• Oversee safety, asset protection, and quality assurance reviews.
• Develop and implement action plans to improve performance and control expenses.

Skills

Managing and leadership experience

Strong written and verbal communication skills

Conflict resolution skills

Team development and engagement

Customer-first mindset

Change management

Schedule management

Operations

Job description

Liquor Store Manager – Gopuff

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Gopuff is seeking a Liquor Store Manager to join the operations team. We are looking for a self-starting and entrepreneurial strong leader to lead the Liquor Store division of our brand. The Liquor Store Manager role is an intense and fast-paced role within goPuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.

Benefits

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Requirements

• 8+ years of managing and leadership experience, minimum of 5 years experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
• Retail, warehouse, logistics, military, restaurant or equivalent experience
• Beer/liquor store experience strongly preferred
• Strong written and verbal communication skills
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Ability to work with fluid schedules; being available during peak hours of operation (5pm - 12am) and visiting the facility on Friday, Saturday, and Sunday once or twice per month
• Possesses a customer-first mindset
• Team-oriented mentality

Responsibilities

• Plans, directs and is accountable for all operations including, deliveries, inventory, equipment, and systems
• Fanatically drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
• Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring the confidentiality of information, documentation, and assigned records
• Teach and train the site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
• Create and implement plans to improve the financial performance of the facility
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.