Retail Lending Process Improvement Analyst

fnbcorp; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

F.N.B. Corporation in Pittsburgh, PA seeks a Business Process Analyst to improve Retail Credit and Retail Lending Collections workflows, data mapping, and documentation. You translate operations challenges into requirements, test plans, and actionable changes.

You collaborate with SMEs, project managers, IT, and risk teams to drive continuous improvement, ensure regulatory alignment, and deliver high-quality process enhancements.

Qualifications

• Associate’s Degree required.
• Bachelor’s Degree preferred.
• 3 years of job-related experience preferred, ideally in business analysis, quality assurance, or process improvement within financial services, lending operations, or related environments.
• Strong analytical and problem‑solving abilities with a continuous improvement mindset.
• Excellent written and verbal communication skills.

Responsibilities

• Collaborates with SMEs in Retail Credit and Retail Lending Collections to develop, update, and maintain business requirements, process documentation, workflows, and data mapping extracts.
• Ensures documentation is clear, accurate, and aligned with operational needs, regulatory expectations, and system capabilities.
• Leads or supports continuous improvement initiatives by analyzing current-state processes, identifying inefficiencies, and recommending enhancements that streamline workflows, strengthen controls, and improve overall performance.
• Translates operational challenges, business problems, and user needs into actionable requirements, process changes, test cases, and data mapping objects.
• Creates, manages, and executes test plans and user acceptance testing (UAT) for system enhancements, new functionality, and process changes.
• Communicates effectively with Retail Credit, Collections, project managers, IT partners, and other key stakeholders to gather insight, resolve issues, and ensure alignment on process improvements and project outcomes.
• Provides expert-level input on Retail Credit and Collections operations, process design, data flow, and quality assurance practices.
• Serves as a risk manager by understanding, identifying, monitoring, and escalating risks associated with daily responsibilities in alignment with F.N.B. Corporation’s risk management program.

Skills

Analytical thinking

Written & verbal communication

Multitasking

Documentation

Lean Six Sigma

MS Word

MS Excel

MS PowerPoint

MS Visio

SharePoint

Education

Associate’s Degree

Bachelor’s Degree preferred

Tools

MS Word

MS Excel

MS PowerPoint

MS Visio

SharePoint

Job description

F.N.B. Corporation in Pittsburgh, PA seeks a Business Process Analyst to improve Retail Credit and Retail Lending Collections workflows, data mapping, and documentation. You translate operations challenges into requirements, test plans, and actionable changes.

You collaborate with SMEs, project managers, IT, and risk teams to drive continuous improvement, ensure regulatory alignment, and deliver high-quality process enhancements.