Business Process Analyst - Retail Lending

fnbcorp; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

F.N.B. Corporation in Pittsburgh, PA seeks a Business Process Analyst to improve Retail Credit and Retail Lending Collections workflows, data mapping, and documentation. You translate operations challenges into requirements, test plans, and actionable changes.

You collaborate with SMEs, project managers, IT, and risk teams to drive continuous improvement, ensure regulatory alignment, and deliver high-quality process enhancements.

Qualifications

• Associate’s Degree required.
• Bachelor’s Degree preferred.
• 3 years of job-related experience preferred, ideally in business analysis, quality assurance, or process improvement within financial services, lending operations, or related environments.
• Strong analytical and problem‑solving abilities with a continuous improvement mindset.
• Excellent written and verbal communication skills.

Responsibilities

• Collaborates with SMEs in Retail Credit and Retail Lending Collections to develop, update, and maintain business requirements, process documentation, workflows, and data mapping extracts.
• Ensures documentation is clear, accurate, and aligned with operational needs, regulatory expectations, and system capabilities.
• Leads or supports continuous improvement initiatives by analyzing current-state processes, identifying inefficiencies, and recommending enhancements that streamline workflows, strengthen controls, and improve overall performance.
• Translates operational challenges, business problems, and user needs into actionable requirements, process changes, test cases, and data mapping objects.
• Creates, manages, and executes test plans and user acceptance testing (UAT) for system enhancements, new functionality, and process changes.
• Communicates effectively with Retail Credit, Collections, project managers, IT partners, and other key stakeholders to gather insight, resolve issues, and ensure alignment on process improvements and project outcomes.
• Provides expert-level input on Retail Credit and Collections operations, process design, data flow, and quality assurance practices.
• Serves as a risk manager by understanding, identifying, monitoring, and escalating risks associated with daily responsibilities in alignment with F.N.B. Corporation’s risk management program.

Skills

Analytical thinking

Written & verbal communication

Multitasking

Documentation

Lean Six Sigma

MS Word

MS Excel

MS PowerPoint

MS Visio

SharePoint

Education

Associate’s Degree

Bachelor’s Degree preferred

Tools

MS Word

MS Excel

MS PowerPoint

MS Visio

SharePoint

Job description

Primary Office Location:

626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

Business Process Analyst - Retail Lending

Position Overview
The Business Process Analyst supports Retail Credit—including consumer and small business lending—and the Retail Lending Collections organization by identifying, analyzing, and improving business processes, systems, and data workflows. This role translates operational challenges into actionable business requirements, process enhancements, test plans, and data mapping to support strategic initiatives across the Retail Lending lifecycle. The incumbent plays a key role in driving continuous process improvement to enhance efficiency, reduce operational risk, and improve both customer and employee experiences. Responsibilities include creating and maintaining process documentation, preparing and executing user acceptance testing, and partnering with project managers to ensure accurate and timely project deliverables.

Primary Responsibilities

Business Requirements & Documentation

• Collaborates with Subject Matter Experts (SMEs) in Retail Credit and Retail Lending Collections to develop, update, and maintain business requirements, process documentation, workflows, and data mapping extracts.

• Ensures documentation is clear, accurate, and aligned with operational needs, regulatory expectations, and system capabilities.

Process Improvement & Optimization

• Leads or supports continuous improvement initiatives by analyzing current-state processes, identifying inefficiencies, and recommending enhancements that streamline workflows, strengthen controls, and improve overall performance.

• Applies process improvement methodologies and best practices to support automation, consistency, and scalability across Retail Lending operations.

Business Analysis & Translation of Requirements

• Translates operational challenges, business problems, and user needs into actionable requirements, process changes, test cases, and data mapping objects.

• Ensures all requirements are comprehensive, testable, and aligned with project goals and business strategy.

Testing & Quality Assurance

• Creates, manages, and executes test plans and user acceptance testing (UAT) for system enhancements, new functionality, and process changes.

• Validates that deliverables meet business needs, regulatory standards, and quality expectations before deployment.

Cross-Functional Collaboration & Communication

• Communicates effectively with Retail Credit, Collections, project managers, IT partners, and other key stakeholders to gather insight, resolve issues, and ensure alignment on process improvements and project outcomes.

• Participates actively in project meetings and contributes expert guidance throughout the project lifecycle.

Subject Matter Expertise & Best Practices

• Provides expert-level input on Retail Credit and Collections operations, process design, data flow, and quality assurance practices.

• Supports the development of operational standards, controls, and best practices to improve consistency and reduce risk.

Risk Management & Compliance

• Serves as a risk manager by understanding, identifying, monitoring, and escalating risks associated with daily responsibilities in alignment with F.N.B. Corporation’s risk management program.

• Ensures all process changes, documentation updates, and testing activities adhere to regulatory requirements, internal controls, and company policies.

Additional Duties

• Performs other duties, projects, and cross-functional initiatives focused on operational excellence and continuous improvement as assigned.

Minimum Education

• Associate’s Degree required

• Bachelor’s Degree preferred

Minimum Years of Experience

• 3 years of job-related experience preferred, ideally in business analysis, quality assurance, or process improvement within financial services, lending operations, or related environments.

Special Skills

• Strong analytical and problem‑solving abilities with a continuous improvement mindset

• Excellent written and verbal communication skills

• Ability to work effectively and manage multiple priorities in a fast‑paced environment

• Strong organizational, interpersonal, and documentation skills

• High attention to detail with a focus on accuracy and quality

• Proficiency in:

  • MS Word – Intermediate

  • MS Excel – Intermediate

  • MS PowerPoint – Intermediate

  • MS Visio

  • SharePoint

• Familiarity with process improvement methodologies (Lean, Six Sigma) is a plus

• Prior experience in Business Analysis and QA Testing preferred

• Experience with Retail Credit and Retail Lending Collections—including consumer and small business lending—is required

Licenses & Certifications

• None required

• Relevant process improvement certifications (e.g., Lean Six Sigma Yellow/Green Belt) are preferred but not mandatory

Physical Requirements / Work Conditions

• Traditional office work environment

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.