Retail Leadership Director - Paid Training & Growth

SCI VICTRA; City of Albany (NY); On-site; USD 44,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid maternity leave

401K match

Tuition reimbursement

Verizon discount

Referral bonus

Contests

Career growth award

Job summary

Victra is the largest Verizon Authorized Retailer in the United States. This Senior General Manager role leads the store, coaching staff to exceed sales targets while ensuring operational excellence and delivering a top guest experience.

You mentor the Assistant General Manager, complete trainings, and participate in leadership calls in a fast-paced, results-driven environment. You will be accountable for optimizing customer and employee experience, directing day-to-day store activities, and

Qualifications

• 1–3 years of experience in a retail sales environment, with leadership or supervisory experience preferred.
• Proven track record of achieving team and individual sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Experience setting goals, evaluating performance, and developing a high-performing team.
• Basic interview skills and staffing knowledge.
• One or more years of customer service, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and during peak periods.
• Legally authorized to work in the United States.

Responsibilities

• Own the hiring process for your store: interview, select, and bring in the best talent.
• Support, coach, and mentor sales associates to achieve store goals.
• Teach and model the sales process with Every Guest, Every Time.
• Provide ongoing sales training and support to help the team exceed sales, retention, quality, and service objectives.
• Attend required manager trainings, roundtables, and group sessions to grow as a leader.

Skills

Retail leadership

Sales goals

Customer service

Team development

Interviewing

Staffing knowledge

Multitasking

Education

High school diploma or GED

Job description

Victra is the largest Verizon Authorized Retailer in the United States. This Senior General Manager role leads the store, coaching staff to exceed sales targets while ensuring operational excellence and delivering a top guest experience.

You mentor the Assistant General Manager, complete trainings, and participate in leadership calls in a fast-paced, results-driven environment. You will be accountable for optimizing customer and employee experience, directing day-to-day store activities, and