Retail Lead & Key Carrier (Manager on Duty)

The TJX Companies, Inc.; Tallahassee (FL); Vor Ort; USD 23.000 - 24.000; Vollzeit

Benefits dieser Stelle

Associate discount

EAP

401(k) Associate contributions

cell phone discounts

credit union

referral bonuses

Zusammenfassung

The TJX Companies, Inc. is seeking a Key Carrier at our Tallahassee store to support leadership, maintain store operations, and deliver exceptional customer service.

This role requires open availability, including nights and weekends, and involves stepping into Coordinator-level responsibilities as needed. You'll work with a team to ensure adherence to policies, manage staffing coverage, and coach Associates while upholding the company’s standards.

Qualifikationen

• 1 year retail experience
• 6 months leadership experience
• Able to work a flexible schedule including nights and weekends
• Superior communication and organizational skills

Aufgaben

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Communicates effectively with management and Associates when setting priorities
• Provides feedback, recognition and coaching to Associates
• Partners with Management on training needs to increase effectiveness
• Promotes safety awareness and a safe environment

Kenntnisse

Customer service

Teamwork

Communication

Flexibility

Leadership experience

Jobbeschreibung

The TJX Companies, Inc. is seeking a Key Carrier at our Tallahassee store to support leadership, maintain store operations, and deliver exceptional customer service.

This role requires open availability, including nights and weekends, and involves stepping into Coordinator-level responsibilities as needed. You'll work with a team to ensure adherence to policies, manage staffing coverage, and coach Associates while upholding the company’s standards.