Retail Operations Lead – Guest Experience

Ulta Beauty, Inc.; Salem (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Task Lead to ensure store operational excellence, keep fixtures stocked, and support omni-channel processes. You will work with the leadership team to meet store goals and maintain high standards of cleanliness and guest service.

The role requires attention to detail, the ability to follow procedures, and experience in delegating, multi-tasking, and leading peers to peak performance. A flexible schedule including early mornings and weekends is expected.

Qualifications

• 2 years of relevant work experience or an equivalent combination of education and experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for operational excellence.
• Demonstrated experience in exceeding tasking goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s retail goals by ensuring tasks are executed as planned and product is available for purchase.
• Meet compliance and execution goals related to task dashboard and ensure timely completion of operational processes including shipment, replenishment, merchandise sets, and inventory procedures.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment supporting teammates and guests.
• Participate in ongoing training to enable professional development and drive sales performance.
• Assist in training new Task Associates and cross-training other associates.
• Lead by example to influence peers toward peak productivity.
• Collaborate with managers and associates to grow the business.
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Complete merchandise resets, planograms, displays, inventory procedures, and processing shipments using Ulta Beauty practices.
• Support omni-channel processes including BOPIS and Ship From Store.
• Drive operational excellence by keeping work area replenished, signed, and faced; ensure testers are available.
• Maintain store cleanliness across all areas and protect assets by following loss prevention practices.
• Execute other operational tasks as directed.

Skills

POS system

Apple devices

Team player

Problem solving

Education

High school diploma preferred

Tools

Point of Sale system

Apple devices

Job description

Ulta Beauty, Inc. is seeking a Task Lead to ensure store operational excellence, keep fixtures stocked, and support omni-channel processes. You will work with the leadership team to meet store goals and maintain high standards of cleanliness and guest service.

The role requires attention to detail, the ability to follow procedures, and experience in delegating, multi-tasking, and leading peers to peak performance. A flexible schedule including early mornings and weekends is expected.