Retail Lead Generator

Service Champions Heating Cooling Water Electrical NorCal; Martinez (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Hourly + uncapped commission

Referral Bonuses

Training & development

Company events

Team environment

Career growth

Job summary

Service Champions Heating and Air Conditioning in Martinez, CA, is seeking a Retail Lead Generation Representative to engage customers in partner stores and generate qualified leads for the sales team. This role will schedule service appointments and help drive new business, with opportunities for both full-time and part-time staff.

The position offers an energetic, team-focused environment, ongoing training, and growth potential within a top Bay Area employer.

Qualifications

• Retail experience is strongly preferred.
• Strong communication and customer service skills.
• Energetic, confident, outgoing, and self-driven personality.
• Comfortable being on your feet and talking to anyone.

Responsibilities

• Engage with retail customers in a friendly, professional manner.
• Generate qualified leads for the sales team.
• Set up service appointments with interested customers.
• Represent Service Champions at in-store kiosks with a positive image.
• Meet or exceed daily and weekly performance goals.
• Full time and part time opportunities available (benefits for full time).

Skills

Retail experience

Communication

Customer service

Sales mindset

Tools

Service Titans

Job description

Retail Lead Generation Representative

Service Champions Heating and Air Conditioning is one of California’s leading home services companies, known for exceptional customer care, strong team culture, and growth opportunities. Voted a San Francisco Bay Area Top Workplace since 2016, we believe our success starts with our people. At Service Champions, you'll be part of a supportive, high-energy team that values enthusiasm, professionalism, and personal development.

We're looking for high-energy, outgoing professionals to join our Lead Generation Team. This role is ideal for individuals who enjoy engaging with people, thrive in fast-paced retail environments, and are motivated by sales goals. In this position you will proactively connect with customers at partner retail stores in the Contra Costa County area, spark interest in our services, and generate qualified leads for our sales team. You'll also help customers schedule service appointments—playing a key role in driving new business for Service Champions.

Full time and part time opportunities are available

What's In It For Me

• $20 an hour + uncapped commission, no minimum qualifier
• Referral Bonuses
• Continuous Training for your Professional Development & Life Skills Courses
• Fun Company Sponsored Events
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What You’ll Do

• Proactively engage retail customers in a friendly, professional manner
• Generate qualified leads for the sales team
• Set up service appointments with interested customers
• Represent Service Champions positively at in-store kiosks
• Meet or exceed daily and weekly performance goals
• Full time and part time opportunities available (benefits available for full time employees)

What We’re Looking For

• Must be available to work Wednesday - Sunday
• High-energy, positive, and outgoing personality
• Strong communication and people skills
• Comfort working in a retail or customer-facing environment
• Self-motivated and goal-oriented mindset
• Sales, promotions, or customer service experience is a plus (but not required)

Primarily responsibilities for the Lead Generation Representative include

• Know and live up to Service Champions core values at all times.
• Engage with clients regarding our services at assigned stores.
• Schedule appointments and follow ups with clients and our field teams.
• Accurately log client information in Service Titans.
• Develop and maintain strong relationships with store management and team members.
• Participate at in-store events.
• Maintain up-to-date knowledge of Service Champions offerings to answer client questions.
• Ensure monthly revenue and lead generation goals are met or exceeded.
• Represent Service Champions with integrity, energy, and professionalism.

ROLE REQUIREMENTS

• Retail experience is strongly preferred.
• Strong communication and customer service skills.
• Energetic, confident, outgoing, and self-driven personality.
• Comfortable being on your feet and talking to anyone.
• Must be comfortable initiating conversations with clients.
• Willingness to work evenings or weekends for in-store events.
• Ability to fluently speak, read, and write in the English language.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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