Retail Lead — Evening & Weekend Customer Experience

Amazon; Scottsdale (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

Amazon is seeking a Retail Lead Associate in Scottsdale, AZ. The role focuses on customer engagement, floor leadership, and operational support at our Locker+ retail locations. The position emphasizes delivering exceptional customer service, maintaining safety and quality standards, and adapting to a fast-changing environment.

Starting pay is $18.05 per hour, with benefits available. Candidates should be available Tuesday–Saturday evenings and have 1+ years of retail or leadership experience.

Qualifications

• High school diploma or equivalent required.
• 1+ years retail or customer-facing experience.
• 1+ years leadership or floor leader experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Customer service

Leadership

Training others

Inventory management

Education

High school diploma or equivalent

Tools

Inventory management system

Job description

Amazon is seeking a Retail Lead Associate in Scottsdale, AZ. The role focuses on customer engagement, floor leadership, and operational support at our Locker+ retail locations. The position emphasizes delivering exceptional customer service, maintaining safety and quality standards, and adapting to a fast-changing environment.

Starting pay is $18.05 per hour, with benefits available. Candidates should be available Tuesday–Saturday evenings and have 1+ years of retail or leadership experience.