Retail Lead: Elevate Customer Experience & Store Ops

Amazon; Phoenix (AZ); On-site; USD 21,000 - 29,000; Part time

Job summary

Amazon in Phoenix, AZ is seeking a Retail Lead Associate at $18.05 per hour with benefits. Open availability Tue-Sat 12:45pm–7:15pm; Sat 10:45am–5:15pm.

This role faces customers and leads floor operations, emphasizing customer obsession, trust, respect, integrity, continuous learning, and fun. You will assist with customer service operations and floor leadership responsibilities, using inventory systems, coaching peers, and contributing to process improvements while maintaining safety and

Responsibilities

• Interact with customers using customer engagement strategies and model desired behaviour for the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback and escalate issues to assist peers.
• Contribute to continuous improvement of customer experience and operations.
• Identify barriers and trends affecting customer and associate experience; support leadership.
• Maintain safety and quality standards on site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds and stand for long shifts.

Job description

Amazon in Phoenix, AZ is seeking a Retail Lead Associate at $18.05 per hour with benefits. Open availability Tue-Sat 12:45pm–7:15pm; Sat 10:45am–5:15pm.

This role faces customers and leads floor operations, emphasizing customer obsession, trust, respect, integrity, continuous learning, and fun. You will assist with customer service operations and floor leadership responsibilities, using inventory systems, coaching peers, and contributing to process improvements while maintaining safety and