Retail Lead — Customer Experience & Operations

Amazon

Decatur (GA)

On-site

USD 21,000 - 30,000

Full time

8 days ago

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Job summary

Amazon in Decatur, GA is hiring a Retail Lead Associate to be the face of Amazon at our Locker+ retail location, driving customer-obsessed service and leading floor operations. You will assist with customer service tasks, lead peers, and help maintain safety and quality standards on site.

The role requires open availability, including nights, weekends, and holidays, with pay starting at $18.35 per hour plus benefits.

Qualifications

High school diploma or equivalent.
Must be 18 years of age or older.
1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
Utilize inventory management systems to scan, process, and count product.
Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
Work with a manager to maintain the physical safety and quality standards of the site.
Work in a fast changing and ambiguous environment.
Perform additional duties, as assigned
Work flexible hours including nights, weekends, and holidays.
Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.