Lead Sales (Full-Time)

Mattel; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

American Girl is seeking a Retail Lead at its Chicago location. The role supports the store manager with daily operations, provides leadership to staff, and delivers high levels of customer service to guests and families visiting experiential retail spaces.

The position requires coordinating floor coverage, coaching team members, and maintaining visual standards while driving sales and guest satisfaction in a fast-paced environment.

Qualifications

• Demonstrated ability to work with a broad and diverse workforce.
• Strong customer service background with lead/supervisory experience preferred.
• Excellent written and verbal communication and organizational skills are essential.
• Must enjoy children and possess a warm, friendly demeanor.
• Well-developed computer skills; proficient with Microsoft Excel, Outlook, and Word.

Responsibilities

• Support the retail sales manager in all business functions including merchandise management, business analysis, and staff development.
• Execute supervisory duties: floor presentation, coaching, staffing, and scheduling to ensure adequate coverage.
• Lead by example delivering exceptional and engaging customer service for a great guest experience.
• Oversee the sales floor as Manager on Duty and resolve customer service concerns as they arise.

Skills

Customer service

Supervisory experience

Communication skills

Diversity & inclusion

Flexibility

Tools

Excel

Outlook

Word

Job description

CREATIVITY IS OUR SUPERPOWER.It’sour heritage andit’salso our future. Because wedon’tjust make toys. We create innovative products and experiences that inspire fans, entertainaudiencesand develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers

Don’tmeet every single requirement?At Mattel we are dedicated to building a diverse and inclusive workplace, so ifyou’reexcited about thisrolebut yourpast experiencedoesn’talign perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

The Team:

The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions thatimpactthe team as well as our customers.

The Opportunity:

The Retail Lead islocatedat theAG RetailChicagolocation and reports directly to theAssistant Department Manager.This positionis responsible forassistingthe retail sales manager with daily operations, including providing leadership and direction to the department and providinga high levelof selling and customer service to American Girl guests.

What Your Impact Will Be:

• Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development.

• Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills.

• Leads by example by delivering exceptional and engaging customer service to ensurean excellentguest experience.

• Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.

WhatWe’reLooking For:

• Demonstrated ability to work with a broad and diverse work force.

• A strong customer service background, with lead/supervisory experience, preferred.

• Excellent communication (both verbal and written) and organizational skills are essential.

• Must enjoy children andpossessa warm and friendly demeanor.

• Well-developed computer skillsessential;must be a skilled user of Microsoft Excel,Outlook,and Word.

• Ability toworka flexible schedule including nights,weekends,and holidays.

How We Work

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is ourprocessand our collective capabilitiesisour superpower.

• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and haverealimpact. We welcomenew ideasand value new initiatives that challenge conventional thinking.

• We execute:Weare a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are

American Girl is a premium brand for girls and awholly-ownedsubsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumersand fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.

Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an affirmative action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.