Retail Lead: Elevate Customer Experience & Ops

Amazon; Miami (FL); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Benefits

Job summary

Amazon in Miami is seeking a Retail Lead Associate to be the face of our customer-obsessed culture. You will support customer service operations and floor leader duties, with average hours of 30–39 per week and shifts Tue–Sat 5:15pm–11:15pm.

Starting pay is at $18.05 per hour with benefits available, and you may experience lift requirements and flexible scheduling. As part of Customer Experience Operations, you will help ensure delightful service while upholding safety and quality at the site.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ years retail or customer-facing experience or 1+ years floor leader or other leadership, or 1+ years Amazon experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior for teammates.
• Use inventory systems to scan, process, and count product.
• Provide peer feedback and assist peers in solving customer issues.
• Contribute to continuous improvement of customer experience and operations.
• Identify barriers and trends affecting customer and associate experience and support site culture.
• Maintain safety and quality standards with a manager.
• Work in a fast-changing and ambiguous environment.
• Perform duties as assigned and work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds and stand for shifts up to 12 hours.

Skills

Attention to detail

Prioritization

Willingness to learn

Customer focus

Education

High school diploma

Job description

Amazon in Miami is seeking a Retail Lead Associate to be the face of our customer-obsessed culture. You will support customer service operations and floor leader duties, with average hours of 30–39 per week and shifts Tue–Sat 5:15pm–11:15pm.

Starting pay is at $18.05 per hour with benefits available, and you may experience lift requirements and flexible scheduling. As part of Customer Experience Operations, you will help ensure delightful service while upholding safety and quality at the site.