Retail Lead: Customer Experience & Store Operations

Dollar General Corporation; Willard (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dollar General Corporation is seeking a Lead Sales Associate in Willard, Ohio, to uphold a customer-first store environment. You will lead customer service, handle registers, stock and rotate products, and assist with cleanliness and displays. In the absence of the Store Manager, you lead the team and support daily operations.

The role involves opening/closing responsibilities, teamwork, and adherence to safety and cash-control policies while ensuring profitability and asset protection.

Qualifications

• Strong customer service and leadership abilities.
• Familiarity with cash handling and register procedures.
• Ability to read planograms and merchandise presentation guides.
• Knowledge of safety policies and working safely.
• Basic math skills for transactions and percentages.

Responsibilities

• Provide superior customer service leadership; greet and assist customers.
• Operate cash register and scanner to finalize purchases and provide change.
• Stock, rotate merchandise, and set up displays following planograms.
• Keep the store clean and organized; manage trash and restroom upkeep.
• Assist in opening/closing duties under direction of Store Manager.
• Take on duties in the absence of Store Manager/Assistant Store Manager.

Skills

Customer service

Cash handling

Planograms

Safety policies

Cash register functions

Communication

Leadership

Education

High school diploma or equivalent

Job description

Dollar General Corporation is seeking a Lead Sales Associate in Willard, Ohio, to uphold a customer-first store environment. You will lead customer service, handle registers, stock and rotate products, and assist with cleanliness and displays. In the absence of the Store Manager, you lead the team and support daily operations.

The role involves opening/closing responsibilities, teamwork, and adherence to safety and cash-control policies while ensuring profitability and asset protection.